Who is Peter Chovanec? Overview
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Quick answer
Peter Chovanec is listed as Technical Service Manager at AT&T, based in Bratislava, Slovakia. AeroLeads shows a work email signal at hp.com and a matched LinkedIn profile for Peter Chovanec.
Peter Chovanec previously worked as Account Delivery Manager at Soitron and Virtual Private Cloud Coordinator at Dxc Technology. Peter Chovanec holds Master Of Informatics, Computer Hardware Engineering from Slovenská Technická Univerzita V Bratislave.
Company email context
Email format at AT&T
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{first}.{last}@hp.com
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Profile bio
About Peter Chovanec
Experienced Private with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, ITSM, ITIL, Project Management, Networking, SAP, Unix and Windows. Strong professional with a Master of Informatics from Slovenská technická univerzita v Bratislave.
Listed skills include It Service Management, Itil, Sap, Hp Ux, and 43 others.
Current workplace
Peter Chovanec's current company
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8 roles
Peter Chovanec work experience
A career timeline built from the work history available for this profile.
Technical Service Manager
Responsible for understanding and delivering services/solutions from multiple offerings (LAN, WAN, Security) to clients' global data centers, regional hubs and factory/office sites.Provide Project management and technical co-ordination on complex solutions/changes to ensure successful implementation & consistency across service lines.Support Project management during offering, delivery and initial installation. Validate detailed technical designs, action plans, co-ordinate resource across different service lines.Act as the interface to customers for addressing high level concerns on operational performance. Maintain relationship with client & improve customer satisfaction.Co-ordinate capacity planning and reporting on LAN/WAN Infrastructure. Establish baselines and pro-actively identify required infrastructure improvements.Lead and participate in complex technical incident troubleshooting, co-ordinate problem determination across multiple service lines. Lead customer service centre response and corrective actions following incidents.Ordering, delivery and billing management for supported products and technologies.Supported products and technologies: WAN/LAN, Juniper (Flexware) routers, DIGI (ANIRA) routers, Palo Alto Networks Firewalls, Prisma Access, Global Protect, SDWAN: VMWare Velocloud, Zscaler: ZIA, ZPA, Cloudi-Fi
Account Delivery Manager
Support for more than 30 customers across Slovakia:- main point of contact regarding support issues, questions and concerns- escalation management of customers complaints and issues- budget management of customers support delivery- regular check of customers SLA metrics performance- identifying new opportunities to extend support of exist customers
Nov 2018 - Nov 2019
Virtual Private Cloud Coordinator
Support for more than 70 EAO Virtual Private Cloud world-wide customers:- project management of new and exist customers migrations to VPC- servers and services ordering process for SAP environment- ordering consultation support for customers- order and provision problems solving with support teams
May 2014 - Mar 2018
Quality And Process Engineer
Support for 350 agents in all SAP teams:- change management process owner- workflow tools support- hardware and infrastructure coordinator- accounts and access management - management of internal assets
Nov 2008 - May 2014
Sap 1St Line Team Lead
- people management for 20 agents in the team (incl. hiring/leaving procedures) - monthly team reviews to management incl. spot-checks of resolved problems- individual yearly F2F evaluation of agents- escalation management of customers complaints and concerns- trainings coordination
Nov 2006 - Nov 2008
Sap 2Nd Line Team Lead
- people management for 30 agents in the team (incl. hiring/leaving procedures) - monthly team reviews to management incl. spot-checks of resolved problems- individual yearly F2F evaluation of agents- escalation management of customers complaints and concerns- trainings and certifications coordination
May 2005 - Nov 2006
Sap Junior Specialist
SAP basis 2nd line support service for HP- individual specialization: Printing and Scheduling SAP support
Apr 2004 - May 2005
2 education records
Peter Chovanec education
Master Of Informatics, Computer Hardware Engineering
Secondary School Examination, Specialization: Programming
Gymnazium J.Hronca
FAQ
Frequently asked questions about Peter Chovanec
Quick answers generated from the profile data available on this page.
What company does Peter Chovanec work for?
Peter Chovanec works for AT&T.
What is Peter Chovanec's role at AT&T?
Peter Chovanec is listed as Technical Service Manager at AT&T.
What is Peter Chovanec's email address?
AeroLeads has found 1 work email signal at @hp.com for Peter Chovanec at AT&T.
Where is Peter Chovanec based?
Peter Chovanec is based in Bratislava, Slovakia while working with AT&T.
What companies has Peter Chovanec worked for?
Peter Chovanec has worked for At&T, Soitron, Dxc Technology, Hewlett Packard Enterprise, and Hp.
How can I contact Peter Chovanec?
You can use AeroLeads to view verified contact signals for Peter Chovanec at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Peter Chovanec attend?
Peter Chovanec holds Master Of Informatics, Computer Hardware Engineering from Slovenská Technická Univerzita V Bratislave.
What skills is Peter Chovanec known for?
Peter Chovanec is listed with skills including It Service Management, Itil, Sap, Hp Ux, Service Delivery, It Operations, It Management, and Incident Management.
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