Peter Coates Email and Phone Number

My role is to enable embedment and execution of divisional strategy and business plans. This includes engaging across the division and wider group to coordinate and communicate aligned objectives, sequencing, resourcing, and capabilities.Key Role Accountabilities:- Develop and embed a prioritisation framework, that enables divisional prioritisation, resourcing, and trade off decisions- Develop systems and processes to support resourcing and capability management for the division in partnership with division and group stakeholders to align funding, sequencing, and resourcing. - Develop and maintain visibility of key resourcing and capabilities required an engaged to deliver division priorities in partnership with division and group stakeholders to align funding, sequencing, and resourcing. - Coordinate issues management and support across divisional priorities. - Optimise the divisions strategy and business plan execution by monitoring its operational execution and applying improvements. - Uplift and monitor planning and execution capability across the division.

Delivering expanded responsibilities to supporting the newly created Customer Experience business unit. In addition to the below role (Principal Operations, Analytics & AI), this role includes the below responsibilities across the eight CX business functions: • Coordinating the CX Business Plan• Developing strong relationships with the CX Leadership Team and other key stakeholders• Driving Risk Maturity Uplift in CX• Representing CX in relevant forums • Collaborating with Internal Comms on the CX Communication Plan• Developing CX Ways of Working

As IAG focuses on creating an organisation that is truly customer led and data driven, we must make sure we organise our analytics activities to ensure we are effective, constantly develop and evolve what we do, and deliver real, lasting value.As Analytics &AI (within Strategy & Innovation) will be operating under a very non-traditional management model, with minimal hierarchy and little top-down interference, it will be incredibly important to ensure we stay focused on the right things, involve the right people in them and avoid wasted effort. Reporting into the Analytics Strategy & Operations Director, my role has a number of key responsibilities to help achieve this: 1) People - Ensuring we have the right talent, culture and focus on continuous capability uplift.2) Process - Ensuring we are working smarter and more effectively as a functional centre of excellence.3) Technology - Ensuring we are using the right tools, platforms and software to be riding the front of the AI / Machine Learning wave

IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. Last year, IAG insured over $2 trillion worth of assets, collecting $11.4 billion in premiums and paying out almost $9 billion in claims.In Australia, IAG owns some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance; as well as underwriting some other key brands such as RACV and Coles Insurance.As a senior Business Partner within the Talent Acquisition team, my role is to partner with members of the executive leadership team to build a deep understanding of strategic business priorities and to understand their talent strategy, in order to make proactive talent recommendations to support future business needs. My role utilises recruiting evidence and expertise to build high-quality talent pipelines for specialist and high impact positions; while providing market insights and strategic recruitment advice to impact broader talent and business decisions. There is a reduced focus on operational or reactive recruitment needs of the business.The areas of the business I partner with include our Australian Consumer Division, Chief Operating Office, Legal and Company Secretary, and our Challenger businesses. I am always happy to discuss potential opportunities at IAG, please don't hesitate to get in touch.

Insurance Australia Group Limited (IAG) is the parent company of a general insurance group with controlled operations in Australia, New Zealand, Thailand and Vietnam, employing more than 15,000 people.Its businesses underwrite over $11 billion of premium per annum, selling insurance under many leading brands including NRMA Insurance, CGU, SGIO, SGIC, Swann, WFI and Lumley Insurance (Australia); NZI, State, AMI and Lumley Insurance (New Zealand); as well as interests across Asia.Started as an Internal Specialist Recruiter within People & Culture in late 2010, before being promoted to a Senior Specialist role within the team in October 2013, focused on the sourcing and delivery of senior and specialist recruitment such as:Senior Management & Head of Level RolesMarketing, Communications & Corporate AffairsTechnical & Commercial PricingAccounting & FinanceStrategy, Planning & Project Management (including PMO)Risk & Change ProfessionalsBusiness Intelligence (Analytics and Information Delivery)Product Management & DevelopmentProperty, Security & Facilities ManagementPerformance ManagementWorkforce Planning & OptimisationOperationsExperience includes account management, business development, relationship management, organisational consulting and talent selection.

Badenoch & Clark is a leading professional services recruitment firm with offices across the UK and Western Europe that specialise in the recruitment of Permanent, Temporary, Contract & Interim staff into both the Public and Private Sectors.Started as Resource Consultant and was promoted to full consultant after 4 months. After two years as consultant, was promoted to senior consultant and took on greater responsibility; including 2IC team leadership.Key Responsibilities: - Managed the portfolio of strategic senior interim positions within the National Health Service (NHS) which was yielding up to 5 vacancies a month. Developed this to be one of Badenoch & Clark’s leading market areas and returned gross individual billing in excess of £560,000 in the first full year (2008), the highest return for a Public Sector consultant and 6th overall across the company. Continued this success with three consecutive years with billings in excess of £500,000.- Very senior level Business Development & Relationship Management.- Drive the strategy to obtain and place senior NHS positions such as: Board Level Executives, Heads of Departments, Senior Management, Project & Programme Managers and Consultants.- Source and manage candidate pools in relation to clients’ needs.- As the London based team grew, other regions began to develop their NHS service - Led the development of NHS consultant training practices and travelled to other national sites such as Birmingham, Manchester and Leeds to deliver training to other consultants on how to maximise their offering to the NHS and to share market knowledge.

Interim Health & Social Care Specialist