Storage consultant specializing ZFS appliance

Services lead engineer for discussing serviceability functions of Sun Products withcustomers as well as providing feedback to product engineering on enhancements toexisting and future products. Review and make suggestions to management on existingtechnologies and how they can be leveraged to improve engineer effectiveness. Supportthe sales organization by actively identifying and engaging in whiteboard discussions andassisting with customer architecture designs.Co-founded Sun Federal's $5M Engineering Lab, supporting DoD, Civilian and Intellcustomers with a recurring revenue of $15M/year. Activities include hosting customersfor proof of concepts (POC), transfers of information (TOI), problem recreation andisolation, and demonstration / benchmarking of pre-release products.; Tier 2/3, 2003 ­2009

Technical lead on Sun's most complex escalations and technical liaison between ProductEngineering and Field Support personnel. Responsibilities included determining rootcauses and developing solutions for critical issues; validating action plans to ensureaccuracy and consistency with customers' needs; and updating Sun executives on highlyvolatile issues. Developed technical training to address knowledge deficiencies of frontline engineers and administered websites to make information available to Sunemployees.Selected, tested, and supported Sun Federal's Field Support's common personalcomputing platform. Evaluation criteria included multiple OS support, government-compliant security requirements, and specialized hardware.Supervised the construction of a $600k technical lab, improving equipment utilization byconsolidating multiple labs and making resources available to all local and remoteengineers of Sun Federal.System Support Engineer - Tier 1/2, 1999 ­ 2003UNIX engineer responsible for providing system support to include hardware, software,and networking to customers and field personnel onsite. Maintained a high level ofcustomer satisfaction through effective delivery of technical support.

Primary duties consisted of configuring, troubleshooting, and monitoring ATM andLegacy Wide Area Networks at the National Imagery and Mapping Agency. Migratedmission critical communications circuits to an ATM backbone, constructed required fiber-optic, RJ-45 (Cat 5), and RS-232 cables, and configured SNMP management platformsusing Solaris 7 and Foreview 4.3.

Supervised 14 technicians in both an R&D and production environment. Directed allaspects of maintenance, repair, and testing of the US Navy's Ocean Surveillance system.Provided 24x7 world-wide technical support to all regional reporting centers via E-mail,