Peter Conry Email & Phone Number

Cape Town Area, South Africa

Manage the operations and enhancements of the network for the Shoprite group covering over 2700 outlets and 15 countries including network connectivity to Cloud services. Responsibilities include:● Vendor Management - ensuring the vendors resolve the network issues within SLA● Capacity and Performance Management of the network –ensure the network is running efficiently and thatperformance related issues are resolved.● Network monitoring - ensure all the network devices are being monitored.● Incident Management – ensure Shoprite internal network incidents and vendor incident are resolved withinSLA.● Problem Management – manage major incident outages and work with different departments/vendors tofind the source of repetitive performance or network issues and to put remedial actions in place.● Project management - managed the rollout of various upgrades and changes in the network to allow for newbusiness requirements and to reduce costs.● SLA and OLA Management - Ensure the vendors provide the service as per or if not better that the SLA’s in the contracts. Develop and document operational procedures between vendors and Shoprite and ensure both parties abide by the operation processes.● Change Management - ensure change management process were followed for any changes in the network● Business cases – Develop and provide business cases to business for upgrades or for changes required to better support the business.● People, Conflict and Skills Management – Managed a team of 8 network specialists and ensured theyacquired the relative training.● Billing/Cost Management – ensure costs do not overrun budget and ensure invoices provided by vendors are accurate before payment is made.● Provide yearly budget for the network - Opex /Capex breakdown, down to per site level.● Contract Management – negotiate contracts with vendors and ensure the vendors adhere to them.● Risk Management – ensure network related Risks were managed were highlighted to business

Cape Town Area, South Africa

Project Managing the Infrastructure and Control Design Phase for PCI DSS project at a clientResponsibilities included: ● Project Planning and Schedule control● Resource Management and Cost Management● Change Management and Problem Management● Conflict Management and Risk Management● Billing and Contract Management

Riyadh Saudi Arabia

I managed the set-up and roll-out of a complete Netcool Monitoring system for the largest Telco in Saudi Arabia. This Monitoring infrastructure monitors the entire Telco infrastructure. The setup covers , the Data Centre readiness; P780 P-Series systems with virtualization setup ; SAN Storage infrastructure readiness; Network readiness; Tivoli Netcool Monitoring & ITM Software implementation; Backup Solution infrastructure and Tivoli Netcool functionality software development. Responsibilities include:• Project Planning and Schedule control• Resource Management and Cost Management• Change Management and Problem Management• Conflict Management and Risk Management• Billing and Contract Management• Client Management ranging from administrators to Director level.• Vendor Management for software development from ranging from developers to country Management level.• Operations and handover of the Infrastructure• Providing the quotation and proposal for the implementation services

• Project management – predominantly involved in medium to large scale projects. Involved in all phases of project management from planning and resource management, change management, problem management, cost management, conflict management, schedule control and services delivery, risk management, client and vendor management, to billing and contract management.• Software Engineer – provided software support and implementation services for WebSphere Application Server, WebSphere Host and Demand, WebSphere MQ Series, IBM InfoPrint Manager, Tivoli Access Manager and IBM HTTP Software Products. On various software implementation projects doubled as both the project manager and software engineer. • Development of proposals in response to RFP’s (Request for Proposals) and Bid-coordinator- for various software solutions and implementation services. Used technical expertise and experience to provide input on proposals and respond to numerous software RFP’s, covering Architectural Design, Implementation tasks, Resources required, Terms and Conditions, Assumptions and Pre-requisites. Technical knowledge includes networking, systems, storage, security and software.• Interviewing – assisting with the recruitment process of new hires for software support and various projects.• Consulting – amongst others, was consultant on R75 Million printing solution for a mobile communications company. • Skills Transfer and Training – experience in providing training to clients and work colleagues (both formally and informally).• Architect – to assist company architects in the design of solutions for specific software and network security solutions.• Technical Lead – Lead Engineer and provide guidance to other engineers with regard to solving technical problems and the implementation process required for larger infrastructures.

Project Management of Infrastructure Projects, Vendor Management, Technical Team leader role for AIX, Windows support teams, Team lead Responses to RFP's , Network Security Consultant.

Responsible for Network Support to IT clients and IBM Vendors on the IBM networking routers, switches.

National Diploma, Electrical Engineering Light Current

Education record