• Initial assessment, using legislation and business rules to undertake an initial assessment of dispute to determine jurisdiction and suitability for conciliation service. • Conducting first contact with Applicants; discussing case details, reality testing, requesting relevant documentation • Conducting first contact with Respondents; outlining case details provided by Applicant, providing online form for the Respondent to reply and checking authority to act.• Effective case management communicating with clients in a timely manner and in line with DBDRV’s service expectations and performance objectives, contacting clients if no response received and following non-responsive parties guidelines.• Using MS Dynamics to manage and document case actions, communications and decision-making in accordance with DBDRV business rules and guidelines.• Providing specialist advice, assisting parties to improve communication, clarify issues and explore potential solutions and find mutually acceptable outcomes.• Completing suitability assessment; determining the appropriate action for cases by considering necessary dispute resolution or other strategies to resolve the dispute including the need for technical building assessment • Make recommendations for Dispute Resolution Orders to the Chief Dispute Resolution Officer where a record of agreement cannot be reached.• Preparing clients for conciliation conference; fixing suitable date, pre-conciliation calls, liaising with Conciliator, preparing reports and all necessary documentation post Conciliation such as Record of Agreement.

• Assisting Solicitors – Transcribing urgent/non-urgent dictations, sending emails on behalf of Solicitors, drafting and preparing documentation (Affidavits booklets) for court, Taking calls/messages for fee earners when absent, drafting invoices and fee notes, arranging for payment of outstanding invoices, formatting documents. • Covering reception switchboard: Covering receptionist breaks throughout the week, taking calls transferring through to Solicitors, organising bookings for meeting rooms, greeting clients showing them to rooms answering/directing inquiries.• Requesting documentation such as Folios, Lodging forms online on behalf of clients • Corresponding with other Firms in relation to ongoing matters, letters emails etc• General administration work such as filing, scanning, copying

• Assisting project managers with day-to-day duties: My role was to assist the project manager in any way possible this included sending emails, taking calls, arranging meetings. • Keeping project files up to date taking pictures adding notes on progress emailing site foreman for progress reports. • Sitting in on meetings, taking minutes of meetings between trades contractors owners etc and updating project files afterwards. • Helping Site Foreman during busy periods: Occasionally I would be on site helping the foreman for example laying out floor plans.

• Attendance Notes: I attended numerous meetings between Solicitors and Clients and took attendance notes. • Preparing Documents: I prepared various documents for Civil Litigation proceedings such as Initiating letter of claim, Form A, Reports, Booklet of Pleadings and Brief for Council.• Corresponding with Doctors: I was responsible for contacting Doctors in relation to Client Medical Reports. • Answering Phone Calls: When the office was busy it was my responsibility to answer phones and where possible assist the caller.

• Dealing with the Land Registry: I was responsible for checking applicant’s progress in the Land Registry and re-lodging failed applications.• Scheduling Title Deeds and Wills: I was responsible for scheduling up clients Title Deeds; I also had access to the Wills Cabinet to help organize new Wills. • File Management: Closing off finished cases, organizing for the proper destruction of older files, I set up a new system in storage room for closed off files.• Secretary Duties: Occasionally I would act as the secretary for the firm duties included answering phones, taking messages, organizing and scanning incoming post.

• Sales: Meeting daily/weekly targets, Up selling, • Customer Satisfaction: Greeting and assisting customers throughout the day Pining alterations for customers ensuring measurements were correct building rapport with repeat customers• Communication: Working as part of a small team assisting colleges with sales alterations etc during busy periods, kept a good relationship with management • Responsibilities: Sales floor leader managing the shop floor, ensuring each customer was served and the store was stocked, ensuring storeroom and shop floor was organised and clean.

• Observing practicing solicitors in court • Assisting with office work including drafting letters and taking dictation • Filing affidavit’s • Taking notes on client meetings