Peter Constantine Email & Phone Number

Easton, Pa, Us

PPL Corporation - Allentown, PennsylvaniaWorkstation Build Engineer: March 2024 to August 2024 ● Managed Active Directory Users and Groups.● Windows 10 to 11 upgrade project – 5000 workstations. ● Workstation Imaging.● Quality control and device compliance● Inventory management, asset tagging. Completed stock of imaged workstations ready for deployment.● Hardware troubleshooting. Physical inspection and servicing.● Pre-stage remote user accounts on devices prior to shipping.● Incident tracking via Cherwell.● Asset organization, commissioning and decommissioning.

Houston, Texas, Us

● Supporting a complex, fast paced, business side and internal, offline SCADA environment● Active Directory privileged user, service account and group setup● Credential management via Pleasant● Server commissioning and decommissioning● Ran PowerShell scripts to collect domain information and implement changes.● Incident and Change Record documentation in Remedy● Onsite support, repair or replacement of server hardware at company datacenters and MSPs● Software installation and configuration in collaboration with IT teams and vendors● SCADA WSUS, Endpoint Protection and SCCM troubleshooting● DMZ server setup and configuration● HPE Nimble Storage array troubleshooting● Cybersecurity alert investigation in cooperation with Security team● Database access setup and troubleshooting with MSSQL● 24/7 on call support rotation ● Quarterly VMWare VM Template patching with KASE● Quarterly patching of SolarWinds Orion pollers via SCCM● Daily network wide disk space monitoring, cleanup or expansion with SolarWinds Orion and WinDirStat

Bethlehem, Pennsylvania, Us

● Active Directory account updates, group and OU management● E-Mail Account provisioning and setup on Exchange Hybrid Server● Cable patching on switchports● Tasked with spearheading a Windows 7 to 10 migration project● Workstation image design and preparation● Application testing and deployment● Lab equipment interface setup, migration and troubleshooting● Incident management and escalation● User account setup and access management● Change Management Database updates and inventory control● Third party vendor support● Mitel enterprise IP phone setup and deployment● Printer support and management

Lancaster, Pa, Us

Eurofins Cyber Security North America: Lancaster, Pennsylvania (Two Assignments):Security Administrator: November 2019 to March 2020• File, application, and external device access control and baseline monitoring on 60,000 endpoints via Cylance.• Incident logging, response, investigation and escalation • Active threat hunting and attack vector investigation and reporting• Quarantined file and application troubleshooting in compliance with security best practices• Access control in adherance to change management procedures and security best practice enforcementOSINT Investigation: February 2020 to March 2020● Preliminary Open Source Intelligence (OSINT) investigation on a University● Employee enumeration, social engineering attack preparation ● Website footprinting, network mapping ● Subdomain/permuted domain name discovery

Boston, Ma, Us

Santander Bank, Wyomissing, PennsylvaniaService Desk: March 2018 to July 2019● Part of a team of 12 colleagues on a Service Desk supporting 10,000 users.● Handle an average of 40 to 50 calls per day.● Secured System Credential and Access Management.● Application, Hardware and Network Diagnostics and Troubleshooting.● Event Logging and Incident Escalation.● User Account provisioning and access control.Education:Northampton Community College, Bethlehem, Pa. : December 2017Associate Degree in Computer Information Technology – NetworkingAssociate Degree in Computer Information Technology – Security.CompTIA Network+ Certified: November 2017CompTIA A+ Certified: June 2016Parkland High School, Allentown, Pa. June 2014: High School Diploma

New York , Ny, Us

Guardian Life Insurance, Bethlehem, PennsylvaniaShared Services Intern: June to August 2017● Daily SharePoint and OneDrive Help Desk Support.● Assisted users with SharePoint site management and layout issues.● Created SharePoint and OneDrive documentation.● Created Help Desk script for new SharePoint Online Web Portal.● Presented demo to team outlining new SharePoint features.● Performed UAT Testing on Desktop and iPAd’s for new Intranet Portal.

Associate’S Degree, Computer Information Technology - Networking

Associate'S Degree, Computer Information Technology - Security