• Strategic IT Leadership: Developed and executed the IT infrastructure strategy to support business growth, aligning technology investments with company goals. Regularly presented technology roadmaps, system status updates, and strategic recommendations to the CEO, CFO, and senior leadership team. • Infrastructure Management: Directed the deployment, maintenance, and management of critical IT infrastructure, including VMware vSphere ESXi servers, Windows Servers, and advanced networking systems. Ensured the seamless operation of the company’s data center and remote offices. • Team Leadership: Managed a team of network administrators and help-desk personnel, providing mentorship, professional development, and performance management. Fostered a collaborative team environment focused on delivering exceptional IT services. • Vendor & Contract Management: Negotiated contracts with vendors and service providers, ensuring cost-effective solutions while maintaining high service levels. Managed relationships with key technology partners to leverage the latest innovations in IT services. • Security & Compliance: Implemented robust security protocols to protect sensitive data, including managing AWS and Microsoft 365 environments, overseeing backup and disaster recovery strategies, and ensuring compliance with industry standards.

• IT Strategy & Execution: Directed all aspects of IT operations, including infrastructure management, security, and system administration. Developed and implemented strategic IT initiatives that supported the company’s growth and improved system reliability. • Leadership & Development: Led a team of IT professionals, providing guidance on best practices, technical skills development, and career growth. Ensured that the IT team was equipped to handle complex challenges and deliver high-quality support to end-users. • Client & Stakeholder Management: Acted as a liaison between the IT department and other business units, ensuring that technology solutions met the needs of internal and external clients. Regularly consulted with clients to provide tailored IT solutions, including cloud computing and web-based services. • Security & Risk Management: Developed and enforced security policies to protect company and client data. Managed data backup strategies, including onsite and colocation storage, to ensure business continuity in the event of a disaster. • Infrastructure Optimization: Architected and managed the company’s network infrastructure, ensuring optimal performance and scalability. Led the deployment of VMware servers and cloud services, improving system efficiency and reducing total cost of ownership. • Budget & Resource Management: Managed the IT budget, ensuring the efficient allocation of resources while maximizing return on investment. Oversaw the procurement of IT hardware and software, managing vendor relationships to secure favorable terms and pricing. • Operational Improvements: Spearheaded initiatives to improve IT service delivery, including the implementation of a ticketing system to track and resolve support issues. Delivered a stable IT environment that supported the company’s business objectives and enabled growth.

• Network Administration: Managed and maintained a wide range of networking equipment, including Cisco routers and switches. Ensured the reliability and security of the business network, including Windows Servers, domains, DHCP, and DNS systems. • End-User Support: Provided technical support for desktops, laptops, and software applications, resolving issues promptly to minimize downtime. Trained employees on the use of new systems and software, enhancing overall productivity. • System Implementation: Designed and installed network topologies, ensuring optimal performance and reliability. Managed the deployment of print servers and other critical IT infrastructure.