Peter Coss Email & Phone Number

New York, Us

Provide remote support for multiple clients in the financial industry. This includes many CEO and Owners who are not willing to take the time to troubleshoot issues. Troubleshoot user issues including logins, installations, Access issues. (Citrix, O365, Fast Support, Panel, DUO, Automate, Active Directory, Azure AD, Intune Company Portal)Diagnose and fix network issues including Alerts, connectivity, and VPN. (Global Protect, WebVPN, Nagios, OSPF).Monitor and respond to Security incidents, Spam and fishing emails. (Sentinel One, Proofpoint, DUO)

Process and resolve tickets. This included resettting users passwords, configuring PCs, runnning scheduled system backups, remotely monitoring devices and performing other troubleshooting. (Synchro, Microsoft Admin 365, SSO, Screen Connect)Assist with installations of network firewalls and components.

Dallas, Texas, Us

Configure and Deploy custom M2M Remote LANs which enabled remote troubleshooting capability. This functionality resulted in gas and drive time savings of 15%. (LAN, Programming, Cradlepoint, Troubleshoot, Technical Support, Team Viewer, LogMeIn, Office365, Window 10)Change device programming to optimize treatment program on each individual site optimizing utilities and capital equipment costs. At one location we saved them over $127,000 annually.Communicate technical details to Property Managers without a technical background. This skill allows me to communicate what our equipment does and why it is important to someone who does not understand what it is. I can then help them make the correct decision about when to upgrade or replace failed equipment.

Quickly Resolved Service Help Desk Tickets which included network issues, hardware failures, and access issues. Speedy resolution resulted in reduced down time for mission critical devices in a Hospital Environment. (Citrix, hardware)Participated in PC Refresh. Optimized my work to minimize disruption to Doctors, Nurses, and Executives in a Hospital Environment. Results were reduced time in each department and minimal disruption to patient care. (imaging, configuration, WOWs)

Richardson, Texas, Us

Performed edits on semi-conductor chips. (Knights LabView)Developed a process to perform back-side edits with the existing equipment saving the company $100,000s by not having to buy a specialized FIB.

Design and Implement System Upgrades to new and existing equipment. These installs resulted in less maintenance and more run time leading to lowered cost. (PLC programming, AutoCad)