Peter Coutts Email & Phone Number

Swindon, Gb

Bicester

Heading up the cluster for a multi-million pound annual turnover supermarket and convenience store.- Organising workshops and group sessions to engage staff with theoretical and practical learning.- Promoting training & development to support continuous improvement and capability building.- Setting store KPIs, targets and objectives to motivate staff and encourage career progression.- Providing direction to a team of 14 Managers and 240 colleagues across 2 Sainsburys sites.-… Show more Heading up the cluster for a multi-million pound annual turnover supermarket and convenience store.- Organising workshops and group sessions to engage staff with theoretical and practical learning.- Promoting training & development to support continuous improvement and capability building.- Setting store KPIs, targets and objectives to motivate staff and encourage career progression.- Providing direction to a team of 14 Managers and 240 colleagues across 2 Sainsburys sites.- Extracting data to demonstrate the performance and results of store teams and individuals.- Analysing management teams and comparing their results to Sainsburys SMART targets.- Structuring and delivering programs that support company growth, change and team values.- Hosting performance reviews and 1-2-1 sessions to assess goals, expectations and KPI scores.- Articulating changes to procedures to improve communication, routines and team collaboration.KEY ACHIEVEMENTS;- For the first time in the supermarket's six year history, I delivered a 100% compliant store assurance safe and legal audit in 2019- Increased the customer satisfaction score +11% from 2017 to 2018 which raised sales 6% YOY.- Delivered 4 restructure change projects with minimal turnover which resulted in the lowest number of overall vacancies in Bicester compared to the wider region. Show less

Oxford & Royal Wootton Bassett

Led, inspired and delivered training for a team of 7 managers and 120 colleagues.- Rolled out KPI specific training sessions for staff to match functional learning plans.- Appointed to oversee the profitability of the store and delivery of the commercial plan.- Shaped and implemented a performance management framework to motivate staff.- Held sessions to encourage input, ideas and honest views from staff and management.- Trained staff to meet KPIs for sales, waste, safety… Show more Led, inspired and delivered training for a team of 7 managers and 120 colleagues.- Rolled out KPI specific training sessions for staff to match functional learning plans.- Appointed to oversee the profitability of the store and delivery of the commercial plan.- Shaped and implemented a performance management framework to motivate staff.- Held sessions to encourage input, ideas and honest views from staff and management.- Trained staff to meet KPIs for sales, waste, safety, feedback, satisfaction and compliance.KEY ACHIEVEMENTS;- Delivered an annual turnover of £24M and a profit of £6.2M.- Awarded ‘supermarket of the year’ 2015 by driving sales, profits and standards.Mentored a Sainsburys manager to the role of Operations Manager within 9 months.Addressed causes to under-performance at 1-2-1s, reviews and performance workshops. Show less

Chippenham, Swindon, Witney

- Arranged KPI focused training that matched individual weaknesses, concerns and metrics.- Performed development reviews and progress evaluations at team training workshops.- Worked alongside the manager to deliver the trading aspect of a high-activity supermarket.- Provided advice on operational procedures, resources and protocols across multiple sites.KEY ACHIEVEMENTS;- Promoted to build, mentor and develop a small management team.- Finished the corporate ‘future… Show more - Arranged KPI focused training that matched individual weaknesses, concerns and metrics.- Performed development reviews and progress evaluations at team training workshops.- Worked alongside the manager to deliver the trading aspect of a high-activity supermarket.- Provided advice on operational procedures, resources and protocols across multiple sites.KEY ACHIEVEMENTS;- Promoted to build, mentor and develop a small management team.- Finished the corporate ‘future leaders’ program after completing a secondment role. Show less

Newbury, Cheltenham, Swindon

Joined as a Sales Colleague and progressed to Store Manager after a training program.Increased staff motivation through performance management, training and KPI reviews.