Gathered, developed, coordinated, and maintained business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements met standards. • Drafted new vendor requirements and agreements in conjunction with the legal department resulting in an average of $220K yearly savings in expenditures through vendor consolidation.• Acted as the primary point-of-contact for customers during their auditing activities and cycles. Slashed the overall number of non-conformances by 75% annually.• Orchestrated complex server migrations and virtually eliminated any downtime to the customer and end-user base. • Oversaw production support of core projects, including gathering and documenting requirements, translating functional requirements to technical requirements, and identifying options.• Provided user support and coordinated resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.

Actively updated and oversaw workflows and other system designs throughout the IT infrastructure/organization. Appropriately deployed technology and optimized all IT environments for maximum security, productivity and output. • Management & Engineering of network, systems and storage devices in WAN. Unix and Windows administration, installations, migrations, performance monitoring / tuning, and business continuity planning across owned environments. • Advocated for and drove server consolidation and rationalization covering all hardware platforms as well as task automation via modular coding/scripting. • Work with Developers to deal with code bugs and issues with the production applications. Troubleshoot any and all issues occurring in production systems. • Identified cost and efficiency solutions that yielded nearly $250K in monetary savings and nearly 66% in productivity gains annually by designing and implementing an in house PXE based data erasure system utilizing DoD 5220.22-M and NIST 800-88 standards for media sanitization. • Outperformed business operational SLA of 99.9% uptime on infrastructure yearly.

Formulated all business strategy and plans within business and technical operations of the organization. Championed all customer implementations/projects, business development opportunities, and improvement plans within the business unit. • Optimized workflows and other standardized operations for multiple departments. Automated repetitive tasks and improved the effectiveness and output of all processes by at least 75% by designing and implementing a WMS system for business operations.• Collaborated with business partners and internal teams, which established the strategic vision and business plan for the organization. Incorporated regulatory requirements, laws, regulations, and required certifications.• Enforced best practices, industry standards, and regulatory requirements across the entire organization. Instituted disaster recovery plans that virtually eliminated downtime events.• Implemented company wide security policies including system & network hardening, change control, patch management, and remote access.• Implemented vulnerability testing against the network, system, and application landscape.

Infrastructure engineer responsible for Verified by Visa, Smart Rewards and Rewards Program Manager systems, applications and security. Served as an engineering resource and support specialist that directly supported the project management office on new projects. • Responsible for application configuration and security for 3-Tier Web based applications of networks, servers, security devices and associated hosted applications. Configuration and installation of the new infrastructure to support the datacenter migration for secure transaction services. • Spearheaded the research and development activities in support of the SDLC and PCI requirements around application security. Provided training and support of the initiatives to numerous teams within the organization.• Member of the initial ethical hacking team within organization. Performed network, system and application vulnerability assessments of internal and external systems utilizing industry standard tools and frameworks.• SME on WebInspect Enterprise for organization to enable centralized vulnerability lifecycle management and scalability for the enterprise.

National Cancer Institute (Rockville, MD)Contracted to handle the WAN/LAN infrastructure changes and upgradesProvided infrastructure included routers, switches, firewalls, and layer 5 load balancingResearched, and deployed all network hardware for the site, including Cisco 525 Pix’s, Cisco CSS-11150’s, Cisco 3660 router’s, Cisco 3524 Xl’sCity of Lockhart (Lockhart, TX)Responsible for network design and topology for the city LAN and WANFull Windows 2000 deployment, Active Directory, Exchange 2000, SQL 2000Pediatricweb.com (Denver, CO)Brought in to create a platform migration for their website and relocation of websiteChanges were made to facilitate potential growth and scalability through 2005Managed a team of developers who handled the code portDrkoop.com (Santa Monica, CA)Moved the production web sites of drkoop.com and drdrew.com from Texas to VirginiaIncluded ground zero installation and migration of all production equipmentNewstand.com (Austin, TX)Provided technical knowledge to facilitate a use-ability study for the New York TimesTexas Lottery Commission (Austin, TX)Responsible for system administration and security of the Commissions websitesFifthStreet Financial (Austin, TX)Responsible for all aspects of office technology, including Exchange 2003, roaming clients, and keeping the technology NASDAQ compliant

Responsible for security of network and production environmentsMaintained internal and external configuration of all server class machinesLead engineer for deployment tool for automated installations of OS’s and applicationsEnvironment: Windows 2000, NT 4.0, Red Hat Linux 6.x/7.x, Oracle 8i, SQL 2000 Clustering, Netscape Directory / LDAP Server, Commerce Server, Application Server 2000

Management of system administrators, System & Network engineers, along with and 3rd party consultantsResponsible for day-to-day operations of the production datacenter as well as internal labs Senior system and network administrator for all environmentsSecurity implementations to meet HIPPA complianceLead engineer for website port from Microsoft platform to Sun/Netscape IPlanet platformEnvironment: Windows NT, Solaris, Linux, IIS, Site Server, SQL 7 Clustering, Netscape Enterprise Server, Netscape Application Server, Netscape Directory Servers, Apache, Oracle 8i, DNS, Cisco PIX/Local Directors/3524’s/6509’s/3640’s

Senior Support Engineer for 3 applications across 9 operating systemsDesign, troubleshoot, and implement custom software solutions for individual customers based on core platformsResponsible for on-site & remote customer implementations on all platforms System administrator for internal NT/Linux servers for development, QA, and production Responsible for day to day maintenance of customers such as Citibank, Compaq, Albertson’s, and SonyDeployed and managed live events for customers such as Superbowl.comDocumentation of products and features for customization and trainingPerformed quality assurance on all products across all operating systemsIntegration of products across a large-scale network environmentsEnvironment: Windows NT 4.0, Solaris 7, Linux, Irix, HP-UX, AIX, FreeBSD, BSDI, Cisco PIX/Local Director

Managed internal and external technical support staff for over eight medium sized ISP’s, supporting dial up networking and ISDN connectivity.Served as the senior administrator for regional ISP's and local hosting facilitiesEnvironment: Windows NT 3.51/4.0, Solaris, Linux, Ascend MAX 4000