Peter Coy Email & Phone Number

Hove Town Hall

Delivering an effective an efficient service in response to customer queries and complaints.Processing work orders from inspectors, ensuring accuracy of information and pricing details to enable contractors to carry out specific work instructions.Ensuring all relevant information for customer claims is recorded and archived for insurance and audit purposes.Organising and scheduling monthly contractor meetings on Outlook, taking notes and distributing written summaries to all attendees.Researching and collating data to provide reports for Freedom of Information requests.Currently reviewing an existing process, identifying opportunities to replace manual paper based activity with digital file sharing.

Hove

Processing new and existing client applications for ISA and Unit Trust investments Ensuring accuracy in the processing of personal and monetary information. Quality checking colleagues processing to ensure company and FCA criteria is adhered to.Liaising with Independent Financial Advisors regarding the updating and maintaining of charges for the client's investment platform.Assisting with project work to create training cases to be used on new systems being delivered.Setting up authorised third party details on client's accounts and providing account history information to authorised Third Party companies.Switching funds between accounts on customer request.

Hove

Project Administrator - working independently and as part of a team to deliver refunds to customers.Fraud refund administrator - Ensuring customers impacted by fraud are refunded the correct amounts within the agreed timescales.Updating and maintaining client records with personal and financial data Handling customer requests and queries via incoming post and phone contactProcessing repayment plan instructions from third party companies via portal platform.Experience and knowledge of using a variety of industry effective systems to perform my role.Incorporating TCF (Treating Customers Fairly) values into daily performanceWorked towards Continuous Improvement to acheive savings for the Operation - have planned, organised my own projects to improve existing processes in line with Customer Care values.Assisting customers registered as insolvent or bankrupt, ensuring accounts are updated and monitored throughout the insolvency period

Interpersonal Skills

10 week part time course focussing on theory, understanding and demonstrating (through counsellor/client roleplay) empathy, unconditional.

Bachelor Of Arts (B.A.), Tourism And Travel Services Management