Duty Manager for commercial events including weddings and celebrations, product launches, public programmes and internal events.Delivers exceptional standards for weddings, corporate events and celebrations.Manages site, caterers and event crew within conservation and security processes.Troubleshooting a range of logistical issues with meticulous attention to detail.

Lead on planning, organisation and event delivery, working with international artists, curators, architects, scholars and sector professionals on audience-focussed engagement. Responsible for website and marketing communications, ticket sales, and event administration including ‘In Conversation’ and lunchtime talks, online panel discussion, book launches and the Soane Medal 2024 working with the judging panel and winner.Highlights include Lina Iris Viktor: Mythic Time programme, the Soane Medal 2024 and one-off events with Donatien Grau, and Sordo Madaleno with Barry Bergdoll & Martha Thorne.

Provided comprehensive support to Directors, Chair, and Trustees, including diary management, Trust meetings, event planning, catering and directorate budget.Managed events held internally and externally events supporting high-profile guests.Delivered HR support, including staff onboarding, rota creation, and space management. Led the transition of over 120 staff from analogue systems to Microsoft Teams Telephony from July 2023 to March 2024. Supported rollout of a Salesforce CRM system across Development, Events, and Exhibitions teams.

Duty Manager responsible for opening and locking site, leading museum day, supervising a team of 12 visitor assistants and 4 volunteers including daily tour programme, group bookings and events. Regular public tour lead. Support at weekly public programmes, lectures, private views, private events. Volunteer programme lead for over 100 volunteers. Responsible for all aspects of day to day volunteering operations, communications, recruitment, training, administration, skills development.Strategic lead for volunteer programme including managing budget, volunteer policies, recruitment structure.Working closely with Visitor Services Managers, Events, Learning, Finance, Curation, Collections and Conservation departments. Co-lead for Youth Panel - panel of 15-24 yr olds developing working knowledge of museums and generating engagement events for young people. Achievements: Successfully completing 6 month project (Nov 2022-April 2022) to transition existing volunteer programme and volunteers to Volunteer Management system 'Better Impact'.Restructured Volunteer Visitor Assistant role and increased volunteer capacity to 8 shifts per day.Restructured Volunteer training days for increased commitment, confidence and engagement.Recruited over 100 volunteers.New volunteer roles developed in Library, Collections, Public Programmes, Learning (3), and Exhibitions (2) departments. Deliver Volunteer Line Management training for managers across organisation.Re-launched free Volunteer-led Private Apartment Tours post-pandemic (March 2022), and launched Drawing Office tours (June 2023) and train new volunteer tour leads (ongoing).Organised monthly volunteer excursions to support volunteer engagement. Co-produce 30 page Volunteer Handbook with volunteers (January-April 2023).Deliver work experience to 3 young people (Summer 2023).Significantly increased volunteer attendance and retention, average shift fulfilment of over 120% annually (76% vs target).

Visitor Experience Lead for site supporting all income-generating aspects of the visitor offer including retail, admissions, membership, catering, and events. Volunteer Management including recruitment, devising and delivering training, resource planning and rotas, administering volunteer time, relationship-building and pastoral care. Devised and delivered historic tours for volunteers, staff and visitors. Build relationships across organisation to engender a visitor-oriented cultural shift.Wayfinding project to resolve post-pandemic signage need. Exhibitions development project resulting in 'Art of the Blitz' (opened May 2021-April 2022).Achievements:• Line manage +70 volunteers including induction, training and active day-to-day operation management• Carry out bi-monthly volunteer recruitment and develop 3-part induction including: Role training (1 hr digital); Site, History and Operations (full day); and Visitor Experience (2 hrs digital). • Develop and deliver 6-session Visitor Experience Training Workshops for staff organisation-wide• Design and deliver CWR Family Trail (May-Aug 2021), instigate Art of the Blitz exhibition (September 2020)• Member of Cultural Change Ambassadors Network (from April 2020)

Happily promoted to the role of Retail and Admissions Supervisor at HMS Belfast in December 2018. This role involved leading a team, planning rotas, carrying out daily financial reconciliation and reporting, collating weekly reports, delivering training, staff one-to-ones, and working with other departments to maximise IWM's output. At HMS Belfast we took an active role in developing staff, from utilising the Learning Prospectus to generating role-specific training to progess individuals.As a supervisor my role was to actively demonstrate good practice, hard work, and positivity to the team, and built good relationships across IWM departments from this place. I was instrumental to improvements in working practices within our department at HMS Belfast, as well as generating successful structural changes to the shop, contributing to new projects and generating new sales initiatives.

I sought a role at the Imperial War Museum as it is a fantastic institution that provides an excellent visitor experience. As part of the friendly Retail and Admissions team I am embracing the opportunity to improve my knowledge of twentieth century history to better engage with the broad interests of our visitors. My retail skills have developed substantially over a short period, particularly in respect of visual merchandising, and my sales skills are being utilised with a current average guidebook sales ratio of 1:9.

My role at the Henry Moore Foundation focussed on excellent customer service and excellent knowledge. Expanding the role of the gallery invigilator to become both student and teacher, to make an important contribution to our visitor's interpretation. I took this opportunity to make deep investigations into the life and work of Henry Moore, researching his personal life, working methods, stylistic developments and career success. Moore is a truly fascinating artist with an exceptional legacy, of which it is a pleasure and a privilege to be a part. With considerations of site management, security and safety, my straight-forward approach to tasks has also made me a key employee of the events team at weddings and special events, as I continued to expand my usefulness.

Working between two branches, I was responsible for ensuring the correct application of warranty and goodwill policy and procedure, and achieving the highest level of customer satisfaction at all times. Responsible for submission of accurate warranty and goodwill claims and monitoring warranty reports. This part time position allowed me to pursue a flexible career path, focused on professional progression in the arts.

From September I acquired first-hand experience in an art museum. As a volunteer at The Estorick Collection, I worked both as a gallery invigilator and processing admissions and book purchases in the museum shop, while promoting the benefits of membership. I was fortunate to be able to expand this experience to assisting back of house, where I gained invaluable insights into the arts in London, and the workings of a small foundation. I used the opportunity to extend my knowledge of Italian art of the twentieth century, to support staff and to offer valuable guidance and advice to visitors. With deep gratitude to Roberta and Luke I was also able to participate in the de-installation and installation of exhibitions, and with Marco's training and guidance, undertook sole management of the museum across the Easter vacation 2018.

Primary decision maker, advising and supporting the owner and managing a workforce of seven. My position required good technical knowledge as well as an aptitude for organisation, empathy and positivity. I am proud to have grown the business into a well-established garage with a reputation for excellence.Principal Responsibilities: • Oversee and direct workflow while managing all front-of-house duties and office administration• Direct and manage tasks undertaken by a two-man MOT team and four workshop mechanics • Handle customer enquiries, quotations, booking, invoicing and follow-up• Maintain accurate and efficient parts supplies• Accounting – including banking, customer and supplier invoicing using Sage 50• Ensure compliance documentation is correct including DVSA, Fire and H&S • Liaise with accountant on wages, PAYE, workplace pensions, and taxation• Monitor accuracy of quarterly VAT submissions• Resolve problematic issues relating to the site, staff or customers • Monitor and assessing sales figures and trends• Develop marketing campaigns to encourage new business and retain existing clienteleKey Achievements:• Responsible for 60% sales growth across five-year period• Increased customer database from 0 to 5000 records • Maintained 100% account-customer retention