Consultant to high-tech companies and private equity firms, providing expertise in business model creation, go-to-market strategy, operational efficiencies and support models, product R&D, competitive insight and program execution.

U.S. entertainment and media company with 11M video and 14M high-speed Internet customers; acquired by Charter Communications in 2016.Designed the go-to-market strategy, built the operational support model, and executed the implementation plan for TWC Maxx, a $1B+ multi-year program to convert to an all-digital network, increase high-speed data speeds for 7M customers, and improve network reliability and customer service; delivered record customer relationship gains in 2015 of 600K subscribers.Focus was on transforming core products/businesses to address customer satisfaction concerns and drive subscriber growth.Responsibilities included business modeling, budget management, customer care & field technician staffing & training, metrics and analytics, customer communications, software and network technology implementation, supply chain management, program execution, and weekly status readouts to C-level executives.Company was awarded Cablefax 2015 Top Operator Award for impact of TWC Maxx on overall business.

Co-led company’s identification, development, and launch of product/service development initiatives within momentum markets outside of company’s core business. Managed team of direct (25) and indirect people responsible for business planning, budget management, partner development, project management, testing, and reporting.Built long-range business model and budget for strategic corporate initiatives, including outdoor TWC WiFi product, and TWC IntelligentHome home security & automation product.Managed deployment of 200,000 TWC WiFi hotspots, generating 2M unique monthly users, including negotiation with private companies for WiFi access point attachment rights.Managed nationwide deployment of IntelligentHome home security and home automation product, which was grown from scratch to a base of 140,000 subscribers and $60M+ annual revenue.

Co-led incubation of new ideas and development of business plans/budgets supporting strategic launch into mobile partnerships/markets. Managed team of direct (15) and indirect people responsible for business planning, budget oversight, project management, testing, and reporting.Built long-range business model and budget for strategic mobile initiatives, including TWC’s agency relationship with Verizon Wireless and TWC’s Mobile Broadband MVNO (RoadRunner Mobile).Managed nationwide deployment of TWC & Verizon Wireless reseller agency agreement, enabling sales of Verizon Wireless products and services in all TWC sales channels.Managed nationwide deployment of TWC’s Mobile Broadband MVNO service.

Global professional services company specializing in strategy, consulting, digital, technology, and operational services; NYSE: ACNLed Fortune 500 client engagements in the areas of project management, process improvement and implementation, operating efficiency, technology/system modernization, post-merger integration, and metrics/analytics. Built and maintained client relationships.Relevant client experience:Time Warner Cable (Stamford, CT): Managed nationwide deployment of TWC Pivot wireless product, which was a joint venture between Sprint and MSOs (TWC, Comcast, Cox, Brighthouse).Sprint (Kansas City, MO): Project managed VoIP network infrastructure installation into data centers, media gateways and media gateway controller sites; project managed network-related Sprint/Nextel merger integration efforts.AT&T (formerly SBC, San Antonio, TX): Developed SBC’s Money Clip (“billing on behalf of”) microtransactions billing product; owned creation of all business and functional requirements and delivered sales presentations to prospective 3rd party merchant partners.BMC Software (Houston, TX): Designed, developed and deployed a proof of concept for BMC’s Remedy IT Service Management Suite product; created strategic roadmap for initial sales launch of product.

Conducted interviews of top officials, wrote and edited stories, and worked under daily deadline pressure.