Peter D. Email & Phone Number

Hamilton, Gb

Glasgow, United Kingdom

I am currently a Compute and Networking Technical Sales Representative for all server, converged infrastructure and networking sales within the Manufacturing Sector for Dell EMC's Enterprise Solutions Group.Main Deliverables• Technical Pre-Sales of Dells Server, Networking, VxRail, Nutanix, vSAN and Storage Spaces• Pipeline management• Mentoring and Training of Account Managers on how to sell Enterprise Products efficiently.• Working as part of a larger team to deliver large projects and solutions.• Drive multiple lines of business within the Enterprise portfolio

Glasgow, United Kingdom

Glasgow

Duties involve driving company strategy as well as improving quality of service provided to customers through training and managing a team of front line agents. I also provide an escalation point for higher level technical expertise. I have continuously improved my technical ability starting with Business Desktop and Laptop systems all the way through to the Enterprise Environment specialising in Enterprise hardware and software. I have 6 years of experience in the IT industry and wish to continue improving in this field. I have excellent communication skills and a very high standard of professionalism. I regularly work in a pressured environment having to prioritise the most critical workload to provide excellent customer satisfaction. As a manager it is my role to ensure we are using the best practices available and this involves me having to innovate and simplify process and make decisions based on the best solutions. I can consistently deliver targets and I have helped ensure we were the top performing team in our business sector.

• Dell Pro-Support Enterprise Analyst providing hardware break/fix and software troubleshooting • Supported products include PowerEdge servers PowerVault tape backup, PowerVault storage boxes – MD1xxx direct attached storage – MD3xxx ISCSI storage, PowerVault NAS servers, Dell CloudEdge systems and server peripherals. • Operating systems supported include Windows 2003/2008/SBS, Linux and VMware• Support application troubleshooting of Symantec Backup Exec, Commvault

• Support for Dell Precision Workstations – Desktops and Laptops• Provided support for hardware break/fix and support on Microsoft desktop OS – Windows XP, Vista, 7 and Linux.• Provided knowledge to assist customer on optimizing system for running CAD and 3D drawing applications.• Setup of basic networking