• Heading a team of 8 experienced professionals responsible for the training and development of Orange Egypt (5000++ Employees) Technology , HR , Legal & regulatory, Finance, Internal Audit, Transformation, Retail, Customer Care & Marketing departments.• Acting as Head of L&D for Orange Egypt• Handling training budgets aprox. 15MEGP• Creating effective learning tracks & specialized training academies• All over multiple learning tools and platforms ranging from traditional class room training to technologically advanced digital and online based learning.• create all governing policies and frame work for learning & development withing Orange Egypt. • Acting as a consulting partner for recruitment , career planning and performance appraisal strategies .• Managing multiple HR projects

Delivery/design/Facilitation of various training modules ranging from common soft skills programs (communication skills, team work, professionalism,Motivation,Time Management, Vision, Diversity at Work,...etc) in addition to more in depth topics (Customer service excellence, Risk Management, ..etc)

Leading a team of engineers monitoring and maintaining the network as well as overseeing and handling all new projects and technologies introduced to the NOC.Training, coaching and assessing engineers through out their scope of work.Managing Mobinil vendors in the scope of Global supervision.(NSN,Huawei, Alcatel Lucent,ZTE).Reporting to upper management all needed reports and performance feedback concerning network health checkups and crisis management.

handling all matters concerning the Fountains at the Middle East ministry.In addition to heading the family programs (Family counseling,marriage courses, pre-marital preparation).Head trainer and program developer.

SUPERVISING THE MOBINIL TECHNOLOGY SERVICES 24 HOURS PER DAY AND 7 DAYS PER WEEK THROUGH SHIFTS.LOGGING AND RECORDING ALL DIFFERENT KIND OF DAILY RECEIVED ALARMS ALLOVER THE TECHNOLOGY EQUIPMENT “MAJOR, CRITICAL CASES IN THE DAILY INCIDENT REPORT” AND OTHER ALARMS IN THE LOG BOOK FILE.VALIDATING AND FOLLOWING UP ALL PRODUCTION ACTIONS DONE BY INTERNAL “MOBINIL TEAMS” OR EXTERNAL “SUPPLIER /SUBCONTRACTORS”. ASSURING WITH ALL INVOLVED TEAMS WHEN REQUESTED TO ADD ANY NEW TECHNOLOGY ELEMENTS AFTER THE PHASE OF DEPLOYMENT. FULFILLING SPECIAL ASSIGNMENT FROM OTHER DOMAIN OR ENTITIES LIKE TECHNOLOGY OPERATIONS.CONTROLLING AND SECURING ALL MOBINIL SITES THROUGH FOLLOWING UP ALL DOOR ALARMS OUT OF THE INTERVENTION PROCEDURE (INFORM SECURITY DEPT. TO FOLLOW UP ILLEGAL INTERVENTION CASES)PERFORM ON SITE SUPPORT FOR ALL INTERVENTIONS DONE BY DIFFERENT TEAMS “INTERNAL /EXTERNAL”.INFORM THE INCIDENTS & REQUESTS MANAGEMENT WITH ALL MAJOR/CRITICL CASES THROUGH EMAILS / PHONES TO CREATE THE REQUIRED TROUBLE TICKETS  ENRICH THE CONTENTS OF THE CREATED TROUBLE TICKETS WITH THE AVAILABLE DETAILS WHICH "MAJOR /CRITICAL CASES" ACT AS SOURCE OF THE MAIN NETWORK PERFORMANCE INDICATORS.  CREATE ALL KIND OF REPORTS(WEEKLLY & MONTHLY) HE ACTING AS SUPPORT FOR THE SUPERVISION ENGINEERS IN ANY TECHNICAL KNOWLEDGETHEY NEED HE/SHE HAS A GOOD KNOWLEDGE AT LEAST IN TWO SUPERVISION SYSTEMS"BSS ALCATEL, BSS MOTOROLA ,NSS, VAS, TRANS".PROPERLY HANDELING ANY DELEGATED TASKS FROM HIS MANAGER

SUPERVISING THE MOBINIL TECHNOLOGY SERVICES 24 HOURS PER DAY AND 7 DAYS PER WEEK THROUGH SHIFTS.LOGGING AND RECORDING ALL DIFFERENT KIND OF DAILY RECEIVED ALARMS ALLOVER THE TECHNOLOGY EQUIPMENT “MAJOR, CRITICAL CASES IN THE DAILY INCIDENT REPORT” AND OTHER ALARMS IN THE LOG BOOK FILE.VALIDATING AND FOLLOWING UP ALL PRODUCTION ACTIONS DONE BY INTERNAL “MOBINIL TEAMS” OR EXTERNAL “SUPPLIER /SUBCONTRACTORS”. ASSURING WITH ALL INVOLVED TEAMS WHEN REQUESTED TO ADD ANY NEW TECHNOLOGY ELEMENTS AFTER THE PHASE OF DEPLOYMENT. FULFILLING SPECIAL ASSIGNMENT FROM OTHER DOMAIN OR ENTITIES LIKE TECHNOLOGY OPERATIONS.CONTROLLING AND SECURING ALL MOBINIL SITES THROUGH FOLLOWING UP ALL DOOR ALARMS OUT OF THE INTERVENTION PROCEDURE (INFORM SECURITY DEPT. TO FOLLOW UP ILLEGAL INTERVENTION CASES)PERFORM ON SITE SUPPORT FOR ALL INTERVENTIONS DONE BY DIFFERENT TEAMS “INTERNAL /EXTERNAL”.INFORM THE INCIDENTS & REQUESTS MANAGEMENT WITH ALL MAJOR/CRITICL CASES THROUGH EMAILS / PHONES TO CREATE THE REQUIRED TROUBLE TICKETS  ENRICH THE CONTENTS OF THE CREATED TROUBLE TICKETS WITH THE AVAILABLE DETAILS WHICH "MAJOR /CRITICAL CASES" ACT AS SOURCE OF THE MAIN NETWORK PERFORMANCE INDICATORS.  CREATE ALL KIND OF REPORTS(WEEKLLY & MONTHLY) HE ACTING AS SUPPORT FOR THE SUPERVISION ENGINEERS IN ANY TECHNICAL KNOWLEDGETHEY NEED HE/SHE HAS A GOOD KNOWLEDGE AT LEAST IN TWO SUPERVISION SYSTEMS"BSS ALCATEL, BSS MOTOROLA ,NSS, VAS, TRANS".PROPERLY HANDELING ANY DELEGATED TASKS FROM HIS MANAGER