Design and Implementation of a QMSPreparation of Documentation for ISO certificationManaged Website

Matchbox, a franchise, is one of Australia’s leading independent kitchenware & cookware retailers. With over 25 stores in Victoria, QLD & WA, Matchbox stocks a range of everyday & specialist kitchenware products. Brands include: Anolon, Maxwell & Williams, KitchenAid, Wilton, Jamie Oliver by Tefal, Global, Cuisinart, Essteele, Circulon, Magimix, Mundial, Wusthoff, Woll, Riedel, Scanpan and more. Franchises available.Australian Winner - 2012 Global Innovation Award (gia)BRW Fastest Franchises list 2013, 2012, 2011, 2010Browse products, stores or franchise opportunities: matchbox.com.au

- Recruit and develop retail staff in every aspect of their job- Conduct weekly team meetings to introduce campaigns, improve team member’s customer service and provide product knowledge training- Ensure store KPI’s were achieved every month including daily, weekly and monthly sales budgets- Report on sales and stock requirements to franchise owner- Manage individual team member performance ensuring all team members have the knowledge and skills to meet their performance targets including; items per sale, dollars per sale, mystery shopper percentage and staff productivity targets.

- Recruit and develop retail staff in every aspect of their job- Conduct weekly team meetings to introduce campaigns, improve team member’s customer service and provide product knowledge training- Ensure store KPI’s were achieved every month including daily, weekly and monthly sales budgets- Report on sales and stock requirements to franchise owner- Manage individual team member performance ensuring all team members have the knowledge and skills to meet their performance targets including; items per sale, dollars per sale, mystery shopper percentage and staff productivity targets.