Sr Sales & Leasing Consultant

Sold retail banking products in a fast paced call center environment. Enhanced customer relationship through a needs-based consultative sales approach. Acted as primary point of contactfor customers, as liaison between customers and lending department and reworked loans when necessary. Navigated multiple programs to complete loan applications and open various types of deposit accounts. Performed inbound and outbound telephone initiatives designed to contribute to revenue and profit for the RBS Citizens consumer sales line.

Identified the needs of existing and potential business clients. Scheduled appointments withBusiness Banking Officers to further assist clients with reaching business goals and objectives.Participated in the five person pilot that led to the development of the Retail Sales Department,which was later comprised of over thirty Retail Sales Agents.

Opened and maintained new personal and business accounts for Verizon Wireless .Worked withlocal businesses to establish cellular service. Responsible for training of all new employees.

Ensured direct customer contact by monitoring sales floor. Sold new and pre-owned vehicles.Handled fleet accounts for business customers. Established strong repeat customer and referralrates. Met and exceeded corporate performance goal requirements.

Responsible for hiring and training of all employees and for operations of the corporate store.Developed sales training curriculum utilized by all employees. Supported four stores in absence ofDistrict Manager. Ensured sales goals of the organization were met and exceeded.