Peter Davey Email & Phone Number

Herndon, Va, Us

Bryanston, Johannesburg, Za

• Responsible for services delivered to Dimension Data America's Support, Managed and IT Outsourcing clients from the Global Service Center for the Americas (locations in US, Chile, Brazil and India). • Full cost and delivery responsibility for a $185M annuity business with >350 staff.• Increased the delivery capabilities from $3.8M ACV SMB focus to $185M ACV Enterprise clients• Integrated a NOC introduced through Dimension Data’s acquisition strategy• Integrated Spanish and Portuguese centers across LATAM to deliver multi-language support• Developed Strategy and migrated functions to a low cost geography to increase profitability while maintaining client satisfaction• Drive client Satisfaction and minimize Client churn• Ensure employee engagement and minimize employee churn• Deliver profitability with budgeted GP exceeded year on year

Bryanston, Johannesburg, Za

Various roles at Internet Solutions (a start-up acquired by Dimension Data), including:Connectivity Business Unit Owner• Developed solution offerings to differentiate Internet Solutions in the market• Created new market opportunities with solutions for SMB market to augment Enterprise offerings, while protecting margins in the Enterprise space• Created reseller program for partner network to increase salesStrategic Account Management • Managed Internet Solutions services and solutions in South Africa’s largest financial institution• Maximized client satisfaction while driving profitability for Internet Solutions• Exceeded quota and made sales incentive trip for both years in this functionDial-up ISP Manager• Built the initial premier dial up ISP capabilities for Internet solutions including people, systems and process to deploy and support dial-up IS clients