Spearheaded community management for over 10 companies, cultivating strong engagement and fostering organic relationships with the audience.Consult on marketing strategies, collaborating with cross-functional teams to ensure cohesive and impactful campaigns across the organization.Optimize social media presence by implementing engaging strategies, resulting in an average of 11% weekly increase in followers and brand visibility.Collaborate closely with the art department to create visually appealing designs and post templates that align with the brand's identity.Develop and manage successful influencer collaborations, increasing brand credibility and driving a significant rise in user engagement.Increased engagement rate by 35% through the implementation of innovative community engagement strategies such as the use of pinned viral comments to connect with more significant accounts.Successfully launched influencer collaborations resulting in a 30% boost in website traffic.Developed and executed a highly successful social media contest.Conduct in-depth research to identify and engage with target audiences, creating ideal customer profiles and tailoring content to their preferences.Creates compelling content, including engaging posts, tweets, comments, and landing pages, consistently reflecting the brand's voice and tone.

Pitched and crafted a diverse range of comedic articles, combining wit and creativity to resonate with readers.Developed content that strikes a balance between timely pieces that address current events and evergreen articles with long-lasting appeal.Collaborated with a team of fellow writers in group sessions, brainstorming and producing time-sensitive articles that capture trending topics.Assisted fellow contributors by providing constructive feedback and contributing additional content to enhance the quality of their articles.

Collaborated with CBC, Don Ferguson Productions, Accessible Media Productions, and Parton & Pearl to deliver exceptional content across multiple projects.Crafted engaging and compelling screenplays, breathing life into captivating stories and characters.Provided expert story editing services, refining scripts and enhancing narrative structure for optimal impact.Garnered a reputation as a trusted reviewer, delivering insightful critiques of various media forms, including films, TV shows, and books.Authored columns that tackled a wide range of subjects, showcasing a unique voice and thought-provoking perspectives.

Processing change of ownership and property management change applications for elevation devices, Corresponding with customers to correct or confirm information on submitted forms. .Assisting property management companies with their inquiries into the requirements needed to process change of ownership or mailing information.Actively seeks to assist team members and build on acquired knowledge and skills. Demonstrated through having been entrusted with the responsibility of processing customer payments and client profile creation within a minimal time of assuming position with TSSA.Consistently offering excellent customer service through fostering a working relationship built on processing of requests; incorporating company policy and procedure, courtesy, and professionalism, to meet and exceed customer expectations.Daily utilization and familiarity with computer programs such as: MS Excel, Google Chrome, Gmail, MS Word and Oracle.

• Worked with the online team to meet deadlines and achieve monthly goals.• Online maintenance for both the French and English Canadian EF Tours website.• Wrote research white papers for the Marketing department.• Some administrative duties.

Developed and implemented a strategic plan for Comic Book Daily, including its mission, vision, and values.Negotiated with external website developers for its design and launch.Responsible for providing online maintenance and writing content on a daily basis. Upheld the Comic Book Daily brand by acting as the reference and contact point for all queries, concerns and complaints.Recruited, motivated, and managed eight freelance reporters who contribute monthly columns. Was also responsible for copyediting and approving all published content.Created and maintained relationships with comic book creators (writers and illustrators) and key members of the Toronto comic book community, including key retailers and organizers of the Joe Shuster Awards.Engaged in a social media marketing campaign to promote the website.Organized and executed media coverage for local comic book conventions (Wizard World Toronto, Fan Expo), new book launches, and award shows.

Solely responsible for the everyday operations of the store.Provided an exceptional level of customer service in a specialty retail environment. Tracked product sales weekly and used the results to inform ordering decisions.Utilizing my knowledge of the comic book industry and an analysis of previous sales figures, I increased sales from August 2009 to August 2011 by 23.14%. Successfully managed, trained, and coached three diverse employees and was also responsible for interviewing and hiring decisions.Developed and implemented policies and procedures and codes of employee conduct. Engaged in performance reviews and employed work plans to improve employee performance.Engaged in social media marketing for the store in addition to developing both print and radio advertisements.Successfully implemented a partnership and worked closely with teachers and librarians from the Simcoe Country School Board to inform them of age-appropriate material to have in their classrooms and libraries. As a result of this alliance, the Simcoe County School Board purchased all their graphic novels, trade paperbacks, and manga through the store