- Provide prompt guest service to Boston Garden Society guests at Bruins and Celtics games, concerts, and other events. - Build professional rapport with clients who visit TD Garden often for events.- Expert on all things Boston Garden Society, including guest amenities, food and beverage offerings, activations, and more.- Handle complaints in a professional manner, escalating to management as necessary, and administer service recovery by providing guests with resolutions to issues.- Field incoming phone calls from suite clients and guests with various requests and relay such requests accordingly.- Collaborate with various departments to ensure the smooth operation of events.

- Assist in the club’s overall game day operations and customer service. - Assist in the preparation of game day special events and activities. - Coordinate VIP group amenities and first-class customer service to all fans.

- Reached the top rank of AA caddie after two years.- Trusted advisor to golfers. - Consult players with my knowledge of golf and the course. - Developed interpersonal skills to interact with high-level executives at this historical country club.

Greet guests and prepare and serve espresso-based drinks, teas, other beverages, and pastries.

Researched Italy's economic and immigration data and policy. Worked on a team of fifteen composed of graduate students, professors, and research associates at the University of Parma's Department of Economics and Management. Attended weekly meetings and presentations from experts to consider how the Italian government, organizations, and immigrants can pursue strategies to achieve their economic goals.Through research and discussions with local immigrants, organized immigration data, policy, and theory with a focus on Middle Eastern immigrants in Italy and their emergence into Italy's restaurant industry. Finished by writing an extensive paper and presenting research to a group of over 20 colleagues and industry experts.

Planned and led English language lessons for Italian high school students for four months in Parma, Italy. Collaborated weekly with over 10 English teachers, principal, and pedagogy professionals in both Italian and English to plan lessons and review teaching techniques. Led multiple one-hour class sessions weekly for students aged 12 to 18 in classes of 20 or more students. Created exams and organized activities designed to keep students engaged and improve student’s speaking, writing, and listening skills in the English language.