• Emerging Mkts in EMEA (Anti-Money Laundering Programme).• Managing 3rd Party AML Product Software Development teams (offshore) using Agile.• Matrix Mgmt Internal; Business Analysis , Technical Architecture, Test Mgmt, Infrastructure Manager, also Interfacing to InCountry AML Compliance Mgmt.• In country deliveries included Legacy Data Migration to the new Data Warehouse.• Presenting to Steering Committees and Project Boards, Project Reviews, Quality Gate Processes and… Show more • Emerging Mkts in EMEA (Anti-Money Laundering Programme).• Managing 3rd Party AML Product Software Development teams (offshore) using Agile.• Matrix Mgmt Internal; Business Analysis , Technical Architecture, Test Mgmt, Infrastructure Manager, also Interfacing to InCountry AML Compliance Mgmt.• In country deliveries included Legacy Data Migration to the new Data Warehouse.• Presenting to Steering Committees and Project Boards, Project Reviews, Quality Gate Processes and Checkpoints• Participate in the AML Roadmap Planning / Backlog Review Process.• Deployment / Release Management.• Disaster Recovery / Failover Testing, included operating in DR mode and failing back to BAU.• Handovers to Service Delivery and Training BAU support as necessary.• Change Management.• Introduced Quality Improvement Initiatives for Project and Service De;ivery. Show less

Technology Refresh & RFS Programmes; Central Government AccountProject Manager, Evaluation and analysis of new customer project requirements. Pipelining them for solutioning with Technical Architects with a view to obtaining authorisation to proceed to Project Initiation.Technical Delivery of Tactical DR Managing IBM Technical and 3rd Party resources

• Industry Account Switching Programme.• Foreign Account Tax Compliance ACT (FATCA) Programme, encompassing all Lloyds Banking Businesses and core systems, with an overall budget of £150M.• Programme Infrastructure Delivery and Support. • Technical Build, Release, Configuration Management, Deployment with Service Delivery and Project Support Teams. This was a Hands On in a Matrix Managed environment.• Defect Management across Mainframe / Midrange, Middleware / Websphere… Show more • Industry Account Switching Programme.• Foreign Account Tax Compliance ACT (FATCA) Programme, encompassing all Lloyds Banking Businesses and core systems, with an overall budget of £150M.• Programme Infrastructure Delivery and Support. • Technical Build, Release, Configuration Management, Deployment with Service Delivery and Project Support Teams. This was a Hands On in a Matrix Managed environment.• Defect Management across Mainframe / Midrange, Middleware / Websphere, FileNet, MQ, MB, DB2, Oracle, SQL from Development / E2E testing - Deployment, to Go LIVE. This included working with internal Included working with 3rd party suppliers, offshore developers and testers.Restructured these teams to provide 24x7 Technical Support. Show less

Reporting to the Transaction Services Programme Manager, was a member of the Internal Programme and Change Boards. Using ICT Principles, worked closely with Apps Development / Test Teams and Managers, Environment / Release Management Teams. Managed a Technical Integration Team and a Java Development Team to cleanse and load new Reference Data for automated V&P Testing.Hands-On / Matrix Managed Infrastructure Teams to build new E2E Dev and Test environments, UAT/ OAT/NFT. This… Show more Reporting to the Transaction Services Programme Manager, was a member of the Internal Programme and Change Boards. Using ICT Principles, worked closely with Apps Development / Test Teams and Managers, Environment / Release Management Teams. Managed a Technical Integration Team and a Java Development Team to cleanse and load new Reference Data for automated V&P Testing.Hands-On / Matrix Managed Infrastructure Teams to build new E2E Dev and Test environments, UAT/ OAT/NFT. This included; Solution / Technical Architects, Networks, Unix & Wintel, Storage, ORACLE DBAs (incl OWB), Middleware – Weblogic. The UAT for BACS members Integration Testing. Managed the rebuild of the NFT environment.Deputised for the overall BACS Project Manager taking Checkpoint and RAID Meetings. (see my LinkedIn Account for recommendation from the Transaction Services Programme Manager).Portfolio of Technical Delivery Projects of varying scope: • Network Firewalls Replacement, standardising configuration for all services. • Network Switch Replacement incl DR / Failover Testing. • PCI DSS compliance; delivered Symantec PGP & DLP Data Classification for IT Security Team. Managed 3rd party Symantec Partner. • Upgrading Solaris and Wintel platforms, • Weblogic Upgrades, • SAN Storage expansion. • SWIFT Network upgrade. Show less

Resident Senior PM on customer site(s), as part of the IBM Managed Service. Managed a portfolio of projects of varying degrees of complexity from Proposal creation through delivery. Matrix managed IBM staff, and as primary supplier; managed other external 3rd parties on project deliverables on behalf of the customer.Represented IBM on Customer Project / Programme Boards. Projects Portfolio:ODW (OBIEE) for MIS and Infrastructure for new Data Warehouse.SAN Infrastructure… Show more Resident Senior PM on customer site(s), as part of the IBM Managed Service. Managed a portfolio of projects of varying degrees of complexity from Proposal creation through delivery. Matrix managed IBM staff, and as primary supplier; managed other external 3rd parties on project deliverables on behalf of the customer.Represented IBM on Customer Project / Programme Boards. Projects Portfolio:ODW (OBIEE) for MIS and Infrastructure for new Data Warehouse.SAN Infrastructure Upgrade, incl SAN Hardware Upgrade and Data Migration WAN Replacement – all 7 regional sites and 2 Reading Data Centres.Core Switch Upgrade. – Reading sitesNew Tibco Managed Gateway.UTC Implementation – IBM network segment.Project Managed - Maintenance Weekends.Netbackup Upgrade Project - POCMicrosoft Migration, Upgrade to WINTEL Platforms incl; Active Directory Upgrade, Virtualisation – File, Print and Mail Archiving, Exchange Mail Infrastructure upgrade , Backup Infrastructure (interim solution), MS Core – Standardisation consolidation of 60 Wintel app servers to 14 – POC.Broadband rollout with encryption upgrade to remote users.Annual DR Test, incl DR upgrade and prerequisite minitests, also PM for special Maintenance weekends, co ordinating all external and internal 3rd parties.Co ordinated IT Powerdowns for Facilities Upgrades across their Whitehall estate.Relocation of Defra Data Centres in London to a single IBM site. Show less

Government Client 1. Tactical Data Mart, managed an external software supplier and internal technical staff, to deliver a Data Mart/ Warehouse using BI.2. Personal Identity Project; providing and integrating web interface from internal system (managed by SBS) to Equifax. I managed Business Analysts, Software Development and Technical Infrastructure. I was also a member of the Project Control Boards for the above projects representing SBS.

Portfolio of concurrent Projects: IVR / VCC (Genesys), Voice Monitoring / Recording, Retail EPOS / ERP Rollout, Multimedia Interface to Data Warehouse, Telesales. Managed Architecture & Technical Design, Business Users, Development, Integration, Testing, Service Management, Service / Support Desk. Managed E2E Integegration Testing, OAT, UAT and external 3rd parties.

Project Managed the replacing of Sainsburys EPOS & PFS & till peripheral shop fit across all their estate. The role required interfacing with Sainsbury’s Store Staff, Accenture, internal project and Operational Support staff, NCR Field Service / Installation engineers, 3rd Party Suppliers of technology and shopfit equipment..

Reporting to the Consumer Services IT Director, my role was to Project Manage the delivery and acceptance of 1st, 2nd, 3rd Level Support areas of Siebel 7 and other upgraded enterprise systems to ITIL Service Management standards. Created a Support Model, defined Cutover / Handover and Acceptance Criteria and facilitated programme workshops.

Representing Global Service Delivery, my role was to manage the acceptance of new projects / releases / upgrades, covering Front & Back Office systems / platform migrations for the LIFFE Represented GSD at the Change Advisory Board..

On the Cable & Wireless Account, I managed the delivery of Siebel CRM to launch new customer products and integrated strategic and legacy systems for Marketing, Sales, Customer Services, Provisioning and Billing. IBM was responsible for the solution delivery from Business Processes through Implementation and Deployment. This delivery achieved an overall customer satisfaction rating of 9/10. Managed up to 50 staff. Budget was £3.5M. I also secured additional business for IBM. Substituted for… Show more On the Cable & Wireless Account, I managed the delivery of Siebel CRM to launch new customer products and integrated strategic and legacy systems for Marketing, Sales, Customer Services, Provisioning and Billing. IBM was responsible for the solution delivery from Business Processes through Implementation and Deployment. This delivery achieved an overall customer satisfaction rating of 9/10. Managed up to 50 staff. Budget was £3.5M. I also secured additional business for IBM. Substituted for Customer Project Manager Show less

Marketing Div and reporting to the Marketing Director with a board level Project Board, I delivered the full SDLC B2B solution for Marketing, Sales, Telesales, Channel Partners, Order Management, Customer Services, Call Centre. Integrated to a Legacy billing system and also delivered a Data Cleanup & Migration. Reporting to the European Sales Director, managed a PAN European rollout. Managed 4 Project Managers & 35 staff (internal and external 3rd parties). These projects were delivered… Show more Marketing Div and reporting to the Marketing Director with a board level Project Board, I delivered the full SDLC B2B solution for Marketing, Sales, Telesales, Channel Partners, Order Management, Customer Services, Call Centre. Integrated to a Legacy billing system and also delivered a Data Cleanup & Migration. Reporting to the European Sales Director, managed a PAN European rollout. Managed 4 Project Managers & 35 staff (internal and external 3rd parties). These projects were delivered using Agile/DSDM, PRINCE2 methodologies. The project budget was £4M. Show less

Reporting to the Client Director on their Hilton International outsourcing account, worked very closely with the customer’s service organisation to ensure a smooth transition to Compaq’s Service Delivery, including the European, Customer Reservations Systems (Fidelio).

Delivered Customer Internet Banking facilities, Credit System, Data Warehouse. Implemented Global SIEBEL Pilot across EMEA, Latin America and ASPAC with a centralised Global Data Centre in Singapore.Delivered an Implementation strategy for a Global Service Desk and E2E Testing. Managed Internal and external 3rd party suppliers. Ensured compliance to Citibank governance standards, (CMM L3, & ITIL), participated in QA reviews as required.

Delivered an EPOS and Back Office solution, full SDLC, for Waterstones. PRINCE2 & Agile were the methodologies used. Managed 20 Fujitsu staff, plus offsite developers (iIaly and US).Project budget was £1.5M. The project, initially 1 year behind schedule delivered on time and budget. Working very closely with Waterstones, enabled me to initiate a joint E2E Integrated Testing Strategy. I also substituted for customer’s Programme Manager.

Siemens were the prime contractors & integrators for the Burton (Arcadia) group. I managed the solution delivery of a consortium of 4 companies to replace the existing EPOS and BackOffice systems across all divisions. Devised Testing, integration and implementation strategies, and built E2E test environments. There were 12 Siemens staff and in excess of 70 in the consortium companies

Managed 28 staff covering Service Desk, 2nd and 3rd level support incl management of external 3rd party suppliers, EPOS, and Back Office technologies. (Was the Problem Manager for the introduction of Clubcard). Implemented changes to working practices to ITIL standards & restructured the dept. Recruited staff from within the stores for the Service Desk.

Consolidated several back office projects into a single programme and delivered on time despite it being 3 months behind schedule when I started. The project delivered a LAN Rollout to all stores. The project team consisted of Integration & Test staff and 3rd party suppliers. Budget responsibility £1 Million. Staff levels: Somerfields 15, plus external 3rd party staff.

Managed 6 Regional Controllers to implement the LSN Network for Camelot's National Lottery rollout to over 1000 sites nationwide.

Delivered LAN rollouts for HMRC, CIS, and also included Data Centre & IT technology relocation projects.