Peter Donna Email & Phone Number

Scottsdale, Arizona, United States

• Qualified potential customers in going solar and set appointments. • Provided superior customer service in retail locations.

Scottsdale, Arizona, United States

• Assembled complex Net Energy Metering applications to PG&E on customers’ behalf.• Worked with other teams across the company to correct errors and recover missing information.

Scottsdale, Arizona, United States

• Resolved ARC (At Risk Customer) cases on behalf of the sales team.• Effectively overcame and handled objections from committed solar prospects.• Resolved concerns and de-escalated customers in a friendly and professional manner• Award: 2022 "The Bigs"

Scottsdale, Arizona, United States

• Qualified potential customers in going solar and set appointments.• Provided superior customer service, while adhering to KPI metrics.• Increased opportunity conversion rate while maintaining QA score consistency.• Awards: Q1 2021 Top Performer, 2021 MVP "The Bigs"

Phoenix, Arizona Area

• Led high-performing teams across multiple Liberty Tax and Salamander Tax locations in AZ and UT.• Managed Profit & Loss statements to ensure fiscal responsibility, resulting in improved financial performance.• Developed and mentored managers to control costs and increase profitability.• Implemented successful marketing campaigns and strategies to drive business growth. • Established employment policies and training programs to enhance employee productivity and satisfaction.

Ogden, Utah, United States

• Created Profit & Loss statements to ensure fiscal responsibility.• Developed managers to control costs of business, increasing profit.• Implemented marketing campaigns and strategies.• Created employment policies and training programs; engineered menus.

Peoria, Az

• Developed marketing initiatives to drive sales; increased outlets from one to three.• Improved profitability through menu engineering and cost analysis.• Implemented training program using ‘Follow the Recipe’.

Phoenix, Arizona Area

Identified an opportunity to increase sales by creating individual goals. I collaborated with other managers and created a system that interpreted the restaurant's daily goals for each individual server (sales person) that exceeded sales goals. This system presented weekly and annual review feedback that was not available before. I coached to the individual for daily, weekly and annual review results. IMPACT: Weekly sales goals were consistently exceeded by 10% beyond company goals.

Phoenix, Arizona Area

• Reduced food AvsT variance from 12% to 8.2%.• Direct team for performance and restaurant cleanliness; monitor product.• Trained team on core menu changes, limited time offers and following the recipe to minimize waste.

Phoenix, Arizona Area

• Resolve service issues with guests and team.• Supervise operation of restaurant; interview, hire, and train team members.

Phoenix, Arizona Area

Took over management of a franchised restaurant with slow night time sales. Recommended that the neon signage be repaired/replaced and turned on. Suggested replacing the transformers and submitting the bill to the insurance company. Coordinated a conference call with the franchise owner, corporate representatives and the insurance company and an agreement was reached that effected six Arizona locations, including mine. IMPACT: Late night sales improved 35% for all six Arizona locations.

Phoenix, Arizona Area

Developed, prioritized and implemented a local marketing effort that analyzed and addressed the needs of many of the small business owners in Fountain Hills. Sales improved significantly. IMPACT: Sales improved 11%.

Phoenix, Arizona Area

Phoenix, Arizona Area

Phoenix, Arizona Area

Phoenix, Arizona Area