• Maintaining and prioritizing a queue of support tickets, ensuring that they are addressed intimely manner with no more than three days between providing client with status updates• Facilitating communication between major banks and First Data to remedy service qualityissues• Working with file transmission departments to determine the validity of files and reports thatcome under client scrutiny• Generating reports at client request, ensuring that information contained within is valid prior tohand off• Attending daily help-desks to work as a team in order to remedy larger issues• Working with Client Service Executives to gain insight into client expectations

• Monitoring inbound and outbound transmissions on multiple platforms, ensuring transmissions are sent and received before their deadline• Engaging clients as the point of contact for the department, to diagnose and correct transmission issues• Monitoring jobs that run on the mainframe and resolving issues when jobs fail to run or abend• Creating, working and resolving support tickets, and escalating to upper level support teams when necessary• Named source material expert on several platforms, and designated to assist with the creation of training documents for new staff• Assigned to the research team for new application to discuss, document and create training materials for existing employees on incoming application• Assigned as primary trainer for new staff

• Monitoring patients on a secure psychiatric unit to ensure safety and well-being• Ensuring unit has necessary supplies at the beginning of each shift• Providing treatment team support by creating thorough documentation of patient’s daily activities, meals, hygiene and behavior• Leading educational groups and creating a positive, safe environment• Assisting special needs patients with their daily routines• Maintaining rapport with at risk and volatile patients• Assisting patients to de-escalate in crisis situations• Assisting nursing staff during take-down procedures when de-escalation fails

• Assisting with total care of multiple medically fragile clients in all aspects of their daily lives• Proficient in operation of a hydraulic lift and knowledge of safety protocols involved• Preparing meals that meet individual’s specific dietary and medical needs• Passing Medication in accordance with proper standards and procedures, ensuring proper dosages are given, and maintaining an accurate record of medications given• Documenting and tracking of daily programs to ensure an accurate record of daily life• Leading enrichment activities during the day to ensure quality of life• Taking clients on outings using company van

• Assisting high risk clients in their daily routines, both in home and at work• Providing transportation to and from work, leisure activities, and visits with family• Preparing meals in accordance with client dietary needs and preferences• Passing Medication in accordance with proper standards and procedures, ensuring proper dosages are given, and maintaining an accurate record of medications given• Documenting client behavior and accurately charting escalation of high risk behaviors over time• De-escalating clients engaged in high risk behavior

• Maintaining the safety and security of the hospital during 12-hour overnight shifts• Overseeing the landing/lift-off of medical transport helicopters• Complying with and ensuring the adherence to Joint Commission safety regulations• Preforming rounds every half hour, checking all entrances and exits to hospital• Assisting staff with any needs that arise• Maintaining an accurate log of events occurring while on shift

• Assisting physically and developmentally disabled individuals in a home-care setting• Maintaining a budget for activities, food, and individual necessities• Preparing meals in accordance with client dietary needs and preferences• Passing Medication in accordance with proper standards and procedures, ensuring proper dosages are given, and maintaining an accurate record of medications given• Leading enrichment activities during the day to ensure quality of life• Documenting and tracking of daily programs to ensure an accurate record of daily life

• Making calls regarding past due balances owed to Scholastic Books Inc.• Consistently meeting monthly quota in collections• Working with account holders to establish repayment plans• Maintaining accurate records of contacts made, payments promised, and following up with account holders to ensure that promised payments are fulfilled

• Monitoring patient behavior and charting progress notes to support clinical team with accurate details regarding patient mood and behavior• Providing support for patients in everyday routine• Assisting patients with special needs in a 1:1 setting• Maintaining rapport with at risk and volatile patients• Responding to crisis situations on any unit throughout the hospital• Maintaining order on the unit during emergency situations• Assisting treatment team in leading educational/therapeutic groups with patients• Assisting patients to de-escalate in crisis situations• Assisting nursing staff during take-down procedures when de-escalation fails