Peter Doucet Email & Phone Number

Greater Boston Area

CORE RESPONSIBILITIES • Manage the IT Operational & Capital Expenditures Budget which is in excess of 4 Million dollars.• Built and Manage a staff of 5 Managers and 35 individual contributors.• Responsible for the managing Support Teams consisting of Network Infrastructure/Network Show, Sytems,Telecommunications,Help Desk,Audio Visual and Tech Service Delivery Team.• Lead the infrastructure teams technology vision and design to ensure the MCCA's availability,efficiency and security.• Establish end users policies and procedures as it pertains to equipment,distributions,technology usage and troubleshooting management.ACCOMPLISHMENTS & KEY PROJECTS• Project Owner of the design and implementation of a high-density custom Aruba WI-FI solution.• Responsible for the WAN upgrade project consisting of Junipers routers and a 10gig fiber ring.• Project Owner of a Show/Internal switch upgrade project migrating over 500 100mb Extreme switches to a 1gig Juniper switches.• Restructured the Operations Technology team raising the bar for production and stability through an aggressive training program,mentoring and positive motivation.• Project leader with a proven track record of bringing projects in On time and Under budget.• Extensive experience in understanding and executing within the State of MA procurement process.• Proven track record of Vendor Management.

Greater Boston Area

• Manage operational support for 12 financial service applications in a 24x7 environment, including technical operations, support, crisis management, technical reporting, and project management.• Responsible for managing a global support team of system administrators, system engineers, DBAs, and a management team located across 2 U.S offices and the United Kingdom.• Coordinate and manage the relationship and day-to-day operations of a local and off-shore vendor support team responsible for providing 1st level support.• Responsible for Compliance, SSAE 16, SEC, Internal Audits for all supported environments.• Build, support and maintain 99.9% availability and a 2 hr MTTR(mean time to recover)for over 800 UNIX , Windows and Linux servers across 4 data centers.

Boston

• Managed Level 2 support for 9 financial service applications in a 24x7 environment, including technical operations, support, crisis management, technical reporting, and project management.• Recruited, trained, coached, and managed global team of 15 IT professionals located in India and across 2 U.S. offices; ensured team had highest level of technical and application support training. • Support and maintained 99.9% availability for the Thomson client base.• Assembled and facilitated cross-functional teams during critical MS Cluster and SQL outages to quickly identify, analyze, and resolve technical issues while keeping open lines of communicate with the Executive team on progress.

Greater Boston Area

• Led technical operation, contracts, support, and operating budgets for the Thomson Financial Software Solutions and Thomson Financial Treasury Solutions. • Supervised 10 technicians and Windows/UNIX administrators.• Ran data center supporting operating systems, Windows NT, Windows 2000, UNIX Solaris and IBMAIX, and servers running Sybase and SQL covering 30+ databases.• Oversaw Y2K planning, compliance, capital expense budgeting, and hardware/software purchasing.• Analyzed division’s storage needs and implemented solution using UNIX, Windows and EMC storage.