Supporting the UK pharmacovigilance department and the wider international team with project administration with the Pharmacovigilance department. Undertake non-project related tasks as appropriate and as assigned by the team membersEnsure all internal systems are routinely updated as appropriateBook meeting rooms arrange lunch and refreshment for meetingsAssist Pharmacovigilance Officers to comply with regulations and timelines associated withreporting SAEs to Regulatory Authorities, Ethics Committees and InvestigatorsTrack SAEs coming into the department and to compile SAE packsProduce cover letters, fax covers and perform faxingComplete courier request forms and special delivery requestsAttend all relevant study meetings produce and distribute minutesGeneral administrative duties, filing, document binding, photocopying, stationaryOrders and slide preparationTest the e-fax numbers weeklyTest the out of office telephone number weekly, as instructedPut forward ideas to help with the day to day running of the officeArrange any travel requirements for the department.Send documents to the sponsor file at regular intervalsTrain and mentor new administratorsSend documents to the sponsor file at regular intervalsProvide guidance and training to new hires and less-experienced colleagues

Providing customer service to new and existing clientsAssisting consultants in the procurement and processing on new businessAdhering to strict FSA regulationsCompleting anti-money laundering checksObtaining information from client’s pension providerManaging consultant’s diary systemAnswering telephone calls, including taking messages and writing up notesUpdating clients as to the progress of their caseGeneral administrative dutiesAssisting with ad hot projects as requestedUpdating data on company website

Customer service supportAnswering telephone calls, taking messages and writing up notesOrdering parts from the warehouseEngineer scheduling for routine maintenance and fault callsGeneral administrative dutiesAssisting with ad hot projects as requested

Sorting, delivering and collecting mail using company databaseUsing company systems to book in and track goodsFranking all mail, including recorded and special delivery itemsMaintaining photocopier rooms, including stocking machines with consumablesMaintaining conference rooms to a high standardCompleting all help desk jobsEmptying security shredding bins when requiredCustomer service supportAssisting with ad hot projects as requested