Peter Downs Email & Phone Number

Orlando, Florida, US

Orlando, Florida, US

• Customer support related to SaaS EHR environment for Physical Therapy Clinics.
• Work in several queues from email and phone.
• One-on-one training for customers who need more in-depth assistance.
• Assist with various EDI errors.
• Create development enhancement and bug requests.

Mesa, Arizona, US

• Delivering high quality installation and integration as well as both technical and end-user adoption of Microsoft products including the Surface Hub and Team Rooms.
• Perform site surveys prior to installing the Surface Hub and Team Room on the wall or to a mobile stand.
• Integrate the Surface Hub into a company’s existing infrastructure and walk through the account creation, OOBE configuration, updates, application installation, and device testing.
• Provide end user adoption focusing on usage and interaction with the Surface Hub in meetings, presentations, and brainstorming sessions.
• Conduct training sessions and workshops to ensure that a client's support staff, as well as end users are confident in their ability of taking full advantage of the newly implemented technology.
• Deep understanding of the collaboration space and various equipment offerings.

Bryn Mawr, Pennsylvania, US

• Maintained Meraki infrastructure
• Facilitate daily operations of internal IT department
• Govern and repair of users Macs, Telcom and Peripherals
• Procurement of computers and other hardware.
• Maintain documentation and policies for corporate IT.
• Collaborate with CEO on internal IT and Facilities projects.

Corona Del Mar, California, US

• Maintained Meraki infrastructure (MX100, MS320-48p, and MR74)
• Setup Failover for Meraki devices
• Setup and maintain s2 badge system
• Facilitate daily operations of internal IT department by supporting 300+ users
• Oversee 1 onsite technician
• Manage internal corporate systems and SaaS based identity and MDM solution

Irvine, California, US

• Design and enhancement of software products and business processes
• Business Requirements Functional Specifications/Documentation to be shared with stakeholders, development and technical teams
• Assesses project and/or business needs and produces supporting data and impact reports
• Researches, reviews, and analyzes the effectiveness and efficiency of existing software features and develops strategies for enhancing or further leveraging the features
• Prepares recommendations or alternatives for improving software features
• Own tasks and software project through full system development life cycle

• Research and interpret ANSI X12 files coming from various sources. Formats include: 837D, 837I, 837P, 835, 999.
• Communicate with payers to get clarification on payer rejections, denials and requirements.
• Translate payer rejections, denials and requirements into payer-specific edits for claim processing.
• Analyze 999s to identify reasons for claim rejections, especially when 999s are unclear.
• Use X12 file research, payer companion guides and the TR3 to develop changes to clearinghouse edits, settings and processes.
• First to notice differences and issues as they arise, both internally and externally, and elevate them to management.

Diemen, Noord-Holland, NL

Corona Del Mar, California, US

• Facilitate daily operations of internal IT department by supporting 500+ users
• Oversee a team of 4 technician who support 5 locations national and international
• Manage internal corporate systems and servers including Microsoft domain controls, DFS, Exchange, Lync, and SharePoint
• Execute exchange migration to office 365.
• Maintain ShoreTel environment of 500 phones in a call center environment
• Govern and repair of 500+ users PC’s VM and Macs using tools like Dell Kace PRTG and other solar winds products.

Corona Del Mar, California, US

• Remote office setup via MPLS
• HQ expansion multiple suites
• Computer Hardware procurement
• PC/Mac setup and diagnostics
• Shoretel Phone integration with ECC
• Spiceworks ticketing system integration

Corona Del Mar, California, US

Responsible for providing IT services and support for corporate, branch and remote users. Upgrade, patch and maintain all desktops/laptops, phones, printers, and faxes.

Corona Del Mar, California, US

Customer support- Issues with sending to various EDI clearinghouses which included troubleshooting internal, clearinghouse and payer rejections.

Santa Ana, CA, US

implementation process of EDI claims, which includes establishing communications, format testing, product training and production monitoring.