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I have wide ranging experience as a senior manager in the UK public sector, and have delivered improvements across a variety of services and business activities. In particular I have focused on organisational transformation, the creation of customer focused attitudes and the adoption of flexible and novel ways of working designed to be responsive to the changing environment in which business operates. I am both a qualified Prince 2 Project Managment Practitioner and a Change Managment Registered Practitioner. My work has been recognised at national level including three Beacon awards for Partnership Working, Service Transformation and Digital Inclusion; acknowledged by the Cabinet Office as demonstrating best practice in the delivery of customer service in the public sector and was one of only two UK case studies showcased at the 5th European Quality Conference. The work I led in delivering change at Staffordshire University resulted in the conferment of the Vice Chancellor's award for Outstanding Contribution.
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Currently Considering PositionFreelance May 2022 - Present
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Head Of Change Project ManagementStaffordshire University Jul 2012 - PresentUk MidlandsSince joining the University, I have been active in changing the way in which projects are managed and governance exercised to deliver business-based outcomes. This has involved the introduction of standardised methodologies for the development of projects; the creation of guidance, including online tutorials, to ensure consistent understanding of what is required; the promotion of a clear vision that stresses what success looks like and emphasises the key purpose of all projects – the realisation of business benefits. I have also set up and developed the University’s Project Management Office to provide support and oversight to project delivery, and have put theory into practice: managing a range of cross-University initiatives, most recently the delivery of the Student Journey program, which was key to the University securing TEF Gold. -
Head Of Customer ServiceStaffordshire Moorlands District Council And High Peak Borough Council Dec 2003 - Jun 2012Uk StaffordshireAt Staffordshire Moorlands I created an integrated customer services operation that built service delivery around the needs of our customers; significantly raising levels of operational performance and cost efficiency and driving improvements in customer satisfaction. I subsequently took over the management of customer service across both Staffordshire Moorlands and High Peak Councils, and led on a cross authority transformation program that developed new ways of working and brought together the separate Councils in a single operation; realising savings of circa £1 million while maintaining service quality.
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Policy ManagerDepartment Of Trade And Industry Feb 2003 - Nov 2003LondonI managed stakeholder relationships with key national partners e.g. OFT. OFCOM, FSA and secured necessary buy-in to assure delivery of the project. I was also project lead for the creation of the national referrals network and for the introduction of the national reporting protocol.
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Consumer Protection ManagerLeicester City Council May 1997 - Jan 2003Leicester, United KingdomI managed a multi-disciplinary team concerned with the delivery of civil advice, support and advocacy on behalf of local consumers, and also managed casework teams involved in civil and criminal enforcement activity. In addition I designed and managed a community support network in partnership with the third sector, enabling the focused delivery of targeted advice and assistance too hard to reach groups, and the use of community feedback in service design and development -
Complaints ManagerLecester City Council May 1995 - Apr 1997LericesterI managed the Council’s corporate customer feedback system; designing and implementing a corporate system to capture learning from customer feedback and use this to develop customer focused service improvements. I also undertook internal complaint investigations and made recommendations for resolution and improvements based on these.
Peter Dunkley Skills
Peter Dunkley Education Details
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Univeresity Of LeicesterMba
Frequently Asked Questions about Peter Dunkley
What company does Peter Dunkley work for?
Peter Dunkley works for Staffordshire University
What is Peter Dunkley's role at the current company?
Peter Dunkley's current role is Currently Considering Options.
What is Peter Dunkley's email address?
Peter Dunkley's email address is th****@****net.com
What is Peter Dunkley's direct phone number?
Peter Dunkley's direct phone number is 44 (0) 1782 29*****
What schools did Peter Dunkley attend?
Peter Dunkley attended Univeresity Of Leicester.
What skills is Peter Dunkley known for?
Peter Dunkley has skills like Customer Relations, Performance Management, Business Transformation, Change Management, Organizational Change, Stakeholder Management, Policy, Public Sector, Organisational Transformation, Reputation Management, Local Government, Stakeholder Engagement.
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Peter Dunkley
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Peter Dunkley
Yapton7crocodile-rcs.com, comverse.com, dunkley.me.uk, xura.com, newvoicemedia.com, vonage.com, yaptonpc.gov.uk3 +447766XXXXXX
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Peter Dunkley
Southampton
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