Peter Dunkley Email & Phone Number

UK Midlands

Since joining the University, I have been active in changing the way in which projects are managed and governance exercised to deliver business-based outcomes. This has involved the introduction of standardised methodologies for the development of projects; the creation of guidance, including online tutorials, to ensure consistent understanding of what is.

UK Staffordshire

At Staffordshire Moorlands I created an integrated customer services operation that built service delivery around the needs of our customers; significantly raising levels of operational performance and cost efficiency and driving improvements in customer satisfaction. I subsequently took over the management of customer service across both Staffordshire.

London

I managed stakeholder relationships with key national partners e.g. OFT. OFCOM, FSA and secured necessary buy-in to assure delivery of the project. I was also project lead for the creation of the national referrals network and for the introduction of the national reporting protocol.

Leicester, United Kingdom

I managed a multi-disciplinary team concerned with the delivery of civil advice, support and advocacy on behalf of local consumers, and also managed casework teams involved in civil and criminal enforcement activity. In addition I designed and managed a community support network in partnership with the third sector, enabling the focused delivery of.

Lericester

I managed the Council’s corporate customer feedback system; designing and implementing a corporate system to capture learning from customer feedback and use this to develop customer focused service improvements. I also undertook internal complaint investigations and made recommendations for resolution and improvements based on these.