In a nutshell: making work suck less for people and teams. Facilitating discovery, leveling up skillsets, and crafting plans of action for anyone looking to make work a better experience for them and their team.

Grew a team from 4 to 8 TAMs to meet growth of Enterprise segment across all verticalsStreamlined systems and processes to improve experience and effectiveness of team membersCoached and mentored individuals, with 3 direct reports graduating to the Key TAM teamMaintained zero churn on the team throughout turbulent macro environment

Project managed client developers of Enterprise merchants with addressable sales up to $2B Accelerated development timeline by identifying improvements to individual and cross functional flows in the integration processManaged ongoing technical relationship with merchant partners across all verticals

Assisted enterprise and strategic clients in implementing solutions with EasyPost's logistics APIs. Trained partners on best practices for logistics and integration management.Designed solutions tailored to clients' use cases to improve their business and solve their pain points.Worked with sales team to close deals and onboard new clients.Project managed high-priority tasks and projects to deliver high value-add features for existing and potential clients.

Expanded the support team from 4 to 16 members to meet significant increase in demand.Instituted a pod structure to better serve clients.Worked cross-functionally with warehousing and engineering teams to ensure flows between teams and departments worked smoothly.Introduced 3 team leads to better facilitate responsive management and accountability across support team.

Management of volunteers and tutors to provide assistance to education center and overall organization.

Taught English language classes designed for small business owners and citizenship classes for immigrants preparing for the naturalization test. Prepared lesson plans and taught independently.