Peter has a long history of providing exceptional project and administrative support through needs analysis, engagement, documentation, implementation, and quality review. Extensive experience in customer contact processes and technologies has resulted in a valuable and solid knowledge of business, employee, and customer needs, enabling him to drive impactful results and enhance organisational efficiency.Skills developed throughout employment history and education:Business Analysis and Project Management:• Management of all aspects of assigned project tasks• Accurate, meaningful and timely documentation throughout the project lifecycle• Compliance with project methodologies• Facilitating presentations, meetings and training• Building strong stakeholder relationships – keeping stakeholders engaged and informed• Experience with technology related projects• Identify and manage Risks and IssuesGeneral and Administrative• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook)• Extensive experience with contact centre operations and technologies• Excellent communication (verbal and written)• Commitment and concern for quality processes and standards• Proficient in using a wide range of computer systems, networks, and applications• Proven ability to lead, support and co-ordinate staff• Occupational Health & Safety Representative
Listed skills include Business Analysis, Stakeholder Management, Software Documentation, Management, and 45 others.