Senior Project Officer
CurrentSenior Project Officer• Providing advanced advice and user support to internal and external stakeholders• Development and provision of internal and external training• Participating in development of system improvements• Driving resolution of identified system issues• Leading and participating in projects and initiatives• Building effective and collaborative relationships with business, technical and customer groups• Coordinating stakeholder engagement activities (newsletters, user group meetings, communications meetings)Key achievements:• Coordinated rebuilds of the training suite plus developed and implemented an online webinar training solution to meet evolving requirements• Trained and mentored new SPEAR Service Desk staff• Championed and progressively improved SPEAR ELN sign-up program• Established a process to facilitate the provision of physical USB Security Tokens to SPEAR ELN subscribers including a complex back-capture of those missed since the Covid pandemic• Conducted the investigation, stakeholder engagement, and requirements analysis to secure approval of a substantial Records Digitisation Plan• Assumed higher duties as Customer Services Coordinator role when required• Managed the procurement and payment of products and services required by the team utilising and adhering to departmental financial systems and protocols
