Peter Ear Email & Phone Number

Daytona Beach, Florida, United States

Daytona Beach, Florida Area

Daytona Beach, Florida Area

Glen Allen, Virginia

Richmond, Virginia Area

Provide technical support for global manufacturing infrastructure supporting 100+ warehouses within the U.S. Troubleshoot hardware, software and connectivity issues for a mixed UNIX, Windows XP/7 environment.• Provide all level of desktop support (hardware, software and connectivity issues)• Provide JD Edwards software support• Responsible for purchasing, shipping and setting up hardware remotely• Responsible for taking in bound calls from external customers require technical support for application.• Responsible for setting up symbol wireless infrastructure (site survey, hardware and software installation, and training) at the different warehouses throughout the US.• Provide 24x7 on call pager support for monitoring server jobs

Richmond, Virginia Area

Provide 1st-level technical support for global medical insurance infrastructure supporting 25,000+ employees within the U.S. Troubleshoot hardware, software and connectivity issues for a mixed UNIX, Windows NT/2K/XP/03 environment.• Provide 1st• Responsible for taking in bound calls from external customers require technical support for application.• Coordinating technical service request for services related to system between subcontracted helpdesk and technical areas.• Monitor and coordinates helpdesk service requests with the LAN administrator to support staff.• Coordinate and facilitate meeting for system outages.• Provide 24x7 on call pager support. level support for connectivity issues

Richmond, Virginia Area

Provide third-level technical support for global financial infrastructure supporting 25,000+ employeeswithin the U.S and overseas. Troubleshoot hardware, software and connectivity issues for a mixed UNIX,Windows NT/2K/XP/03 environment.• Played a key role in re-engineering desktop refresh system to improve responsiveness.• Provided enterprise wide support. Install, configure, and troubleshoot computer hardware and software systems, connectivity to network and Internet.• Demonstrated ability to satisfy user and technician through analysis and problem resolution. • Recognized as the “go-to-person” for immediate resolution to technical issues.• Earned solid reputation for resolving complex issues and providing exceptional customer service.• Act as a focal point for both the technical and the development staff for desktop issues.• Escalated issues as needed and maintained communication with desktop and development staff. • Track issues on web knowledge base.• Solely responsible for Oracle applications, ADI, OFA, DISCOVER, and General Ledger. Setup, troubleshoot, and support all Oracle compatibility issues.• Create complex desktop/laptop image for multi-tier hardware platforms.• Demonstrated exceptional skills in professional and responsiveness across a wide variety of areas.

Richmond, Virginia Area

Promoted to support worldwide mission-critical financial application consisting of users throughout the US and overseas. Investigated and resolved performance issues demonstrating strong diagnostic skill across multiple OS platforms. • Diagnosed and resolved issues with new hardware and software implementation.• Achieved outstanding achievement award for training level 2 support desk. Cutting downtime for local technician. • Provide technical customer support for all Oracle base application.• Achieved outstanding achievement award for implementing new technology. Implement remote tools.• Proactively identified potential areas for increase production and initiated analysis and resolution.• Optimized system performance by tuning Oracle setup and configuration.• Response to Oracle application error messages, setup, and configuration.• Recognized in GENWORTH newsletter for superior support during Hurricane Isabel’s disaster.

Lynchburg, Virginia Area

Point of contact for technical customer support for software/hardware related issues.• Provide desktop level of support for Windows and Novell base network on a token ring anthology • Diagnosed and resolved hardware/software connectivity issues. Created user accounts for NT 4.0 servers. Resolved improperly configured settings.• Provide after hours support for server and client.• Provided computer hardware/software installation, configuration, upgrade support, user training, and troubleshooting to individuals in the community.• Coordinate large scale software migration and changes.• Consistently recognized for superior performance.