Was a Service Manager during the last 10 months of my tenure in IBM mainly working on various batches and reports collating and presenting them to all the application and project managers. Coordinating with different stake holders during Major Incidents. Worked on Problem Records assigned to me and derived the root cause analysis and followed with all the stake holders to close the records with a permanent solution.

Been an efficient Team lead/SME managing a team of 12 members where they primarily do work on various Enterprise Security products such as McAfee VirusScan, McAfee DLP (Host Based), Microsoft Bitlocker Administration and Monitoring and Symantec Endpoint Protection and also does monitor dashboards and apply policies whenever required via McAfee ePolicy Orchestrator to the required nodes.

Worked in the pilot batch of implementing R12 Total Defense a CA product on various platforms and provided support for the same after successful installation.

Worked in Internet Security Business Unit. Responsible for the installation, configuration and maintenance of the CA and Total Defense products like Threat Manager 8.1, Gateway Security 8.1 & 9.0, Total Defense R12 & v14.

Worked in the internal IT helpdesk of Verizon. Providing technical assistance to employees of Verizon across all offices globally on Windows XP, Outlook, Lotus Notes, MS Office, Networking, several in-house applications. Also was handling outage issues, creating critical and/or master tickets on the ITHD CRM tool CMIS.

Provided support in the installation and configuration of McAfee VirusScan and ensured that it protects the client's machines against various threats after install and also provided support on the functionality/scan related issues/performance oriented issues to the customers.