Development and coordination of 3 Operations Teams responsible for 2nd level infrastructure Support, Major Incident Management and ITSM tool Management. The Chapter (Area) consists currently of 31 employees and 3 Service Owners (Team Leads), located in Vantaa (Finland), Sofia (Bulgaria), Fürth and Mannheim (Germany)

Development and coordination of 3 Operations Teams responsible for 2nd level infrastructure Support, Major Incident Management and ITSM tool Management. The Service group (Department) consists currently of 23 employees and 3 Service Owners (Team Leads), located in Vantaa (Finland), Sofia (Bulgaria), Fürth and Mannheim (Germany)

Development and coordination of 2nd level infrastructure team, which consists of 15 team members (5 employees located at Vantaa (Finland), 7 employees located at Fürth and 3 employees located at Mannheim). Escalation and Major incident management. Overtaking of new infrastructure solutions in operation

Leading IT Support Department which consists of 9 Team members (4 employees located at Baden-Baden, 4 employees and one apprentice located at Erlangen). Personnel Support, ressourcesteering and coordination. Migration and consolidation of PACS and RIS systems

Consulting, Design and Build of IT Infrastructures. Core competencies at Virtualization (VMWare, Microsoft), Network Security (Sophos, Lancom), Databases (Microsoft) and Backup (Symantec, HP)

Leading IT Service Department which consists of 4 Team members (4 employees located at Erlangen).Design, Build and Support of medical Picture archiving and communication systems (PACS). Servervirtualization (VMWare) and Datamigration. Projectmanagement and Customer Support.

Team Lead of IT Support which consists of 2 Team members (one employee located in Nuremberg south and one employee located in Nuremberg North) Hardware and Softwarerepair of End User IT Devices, Client PC´s / Notebooks and SMB Servers. Build and repair of home and small company networks. Consulting and Support for End-Users and Small Business Units.

Administration of all IT related Systems are used by the company. Support of Infrastructure based on Windows 2000, Novell and Linux Servers. Client and end-user device support. Branch connection over site-to-site vpn for 18 branches. Build and design for new branches. Installation and Support of Nokia Service Systems for mobile phone updates and maintenance. Consulting and single technical point of contact for nokia service partners regarding service systems.