Peter Etchells Email & Phone Number

Leeds, England, United Kingdom

Leeds, United Kingdom

Supporting the Head of Operations in moving the implementation stage of the project and transitioning it to a fully operational programme. This has included:Recruitment of the senior management team, the coaching resource, along with the telephony and administration teamsEstablishing key stakeholder engagements pathwaysStreamlining processes to drive.

Leeds, United Kingdom

Run for All - Jane Tomlinson Appeal (JTA) May 2017 – November 2017Working directly for CEO of Run for All, supporting the planning and implementation of the company’s strategic initiatives and identifying opportunities to reduce cost base and increase capacity to deliver high quality events.Led the acquisition of competitor events company, including bid.

Leeds, United Kingdom

Supporting the embedding of the delivery of a Simplified Change Lifecycle methodology ensuring the shaping of change programmes and projects are aligned to customer outcomes customer readiness and strategic direction Developed and implemented strategy to embedded culture around “lessons learned” and created central repository, aligned governance and.

Leeds, United Kingdom

• Providing the financial and accounting functions to over a third of NHS Trusts and with 100% of the NHS Commissioning organisations, providing a high level of governance and accountability for around £100 billion of.
• Cash management and treasury
• General ledger and financial accounting
• VAT services
• Debt management
• e-ProcurementUtilising on shore and off shore capabilities to provide end to services. Applying lean methodologies and automation to drive low cost innovative process and solutions.

• Reporting directly to Operations & Service Director, responsible for all aspects of customer service experience including contact centre, mortgage servicing and complaint handling.Planned and directed the day to day.
• Delivered and implemented the Operations strategy linked to the corporate priorities to drive redemption’s of closed mortgage books. Reduced the cost base of Operations and supported the reduction in impairment charges.

West Yorkshire

Directed the servicing and processing centres for the Retail and Intermediary mortgage books for the Bradford & Bingley, Mortgage Express and Acquired portfolios.Led 300+ people, over 1300 processes, to deliver high levels of customer to meet the expectations of 300,000 mortgage customersDelivered 15% reduction in operating costs, driving £1.8m savings in.

Leeds, United Kingdom

• The Strategic partnership unit was a general insurance ‘white labelling’ operation that provided general insurance products for clients. Delivered through both inbound and outbound sales and service activity
• Built and implemented model for outbound sales operation including, individual performance targets, sales coaching targeted approach to lead generation and conversion, that lifted sales performance by 25% and reduced.
• Reporting into the both Operations Director, developed and refined a Customer Relationship Management strategy to target key opportunities for clients to target revenue growth from their insurance customer base.
• Drove development of cost benefit analysis model, detailed inventory of processes, and instigated sales focused training programme
• Direct line responsibility for IT infrastructure and desktop support call centre with 250 seats supporting applications and telephony

Economics

Education record