Peter Fairchild Email and Phone Number
Peter Fairchild work email
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Peter Fairchild personal email
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EXECUTIVE PROFILESenior Financial Services and Operations Executive with expertise in creating and managing teams that consistently exceed customer expectations and generate significant increases in revenue. Proven leader in driving customer and associate engagement in both brokerage and insurance firms. Adept at breaking down complex instructions into actionable items, and managing time-sensitive projects and deliverables. An innovative problem solver recognized for turning around under-performing divisions. A successful coach who identifies, trains and mentors high-performing talent to build diverse and cohesive teams. Customer Service • Call Centers • P&L Management • Relationship Management • Cost Reduction and Service Improvement • Staff/Team Developmemt • KPI Measurement & Analytics • Recruiting and Hiring • Capacity Improvement • Strategic Planning • Feasibility Analysis
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Director Of Customer ServiceYmca Retirement Fund 2018 - PresentNew York, Ny, UsProviding direct support to the SVP of Customer Service & Marketing and the overall CRM strategy including direction to customer service contact center and processing team ensuring that customer inquires, requests and issues are handled timely and in compliance with the Fund's policy and procedures.
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Team Lead, Office ServicesBridgewater Associates Jun 2016 - 2017Westport, Connecticut, UsResponsible for ensuring excellent operations and execution of Reception responsibilities by their sub group as well as the development of individual team members. -
Senior Vice President Operations & AdministrationNfp Executive Benefits Nov 2014 - Jan 2016Austin, Tx, UsResponsible for the day-to-day operations, quality standards and continued evolution of enrollment, technology, and administration functions as well as the primary point of contact with institutional clients. -
Corporate Vice PresidentNew York Life Insurance Company Mar 2010 - Jan 2014New York, New York, UsManaged four call centers across three locations with 175 call center associates and a management team of 25. Responsible for 3.5 million incoming calls annually from field agents, brokers and customers. Managed an annual budget of $10 million dollars. • Won of the Dalbar Annuity Service Award for five consecutive years (2008 through 2013). The award is presented to firms that consistently exceed established industry standards • Improved call center associate efficiency by 12% year-over-year resulting in a 10% increase in calls answered -
Assistant Vice PresidentNew York Life Insurance Company Nov 2008 - Mar 2010New York, New York, UsResponsible for Third Party Bank and Broker Dealer Call Center. Managed 27 call center associates and a management team of four across two sites. • Created a Research & Resolution Department within the call center for addressing Agent issues in a timely manner and resulting in a 35% decrease in complaints within 30 days• Negotiated a multi-year large scale security breach contract ensuring service standards would be maintained in the event of a data breach
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Director - Field ServicesIndependent Financial Feb 2007 - Jun 2008UsManaged a call center responsible for all calls received from Banks, Wire Houses and Financial Institutions. • Over six month period, calls answered increased by 44% while significantly reducing time between calls; during same time period staff was reduced by 20% • Maximized the use of under-utilized technologies; analyzed incoming call trends to gain operational efficiencies -
Vice President -- Learning & DevelopmentTd Waterhouse Aug 2001 - May 2006Toronto, Ontario, CaResponsible for the Firm’s overall Learning and Development operations with P&L responsibility and a budget of $4 million dollars• Identified and implemented at least $225,000 of cost saving initiatives every year• Sales training of institutional associates resulted in increase of $8 billion of new assets under management in 2004• Conducted thorough needs analysis for each internal business unit to forecast, develop, and implement required training curriculum -
Vice President -- Customer ServiceTd Waterhouse Feb 1994 - Aug 2001Toronto, Ontario, CaResponsible for 4.5 million customer brokerage, retirement, and banking accounts. Managed 350 associates and a management team of 15 in eight call centers• Implemented global customer service model with excellent customer evaluations of 90-95%• Managed an annual increase in customer service call and trading volume of more than 100%• Created the electronic order room and established a “best execution” policy
Peter Fairchild Skills
Peter Fairchild Education Details
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Southern Methodist UniversityHistory -
Pomfret School
Frequently Asked Questions about Peter Fairchild
What company does Peter Fairchild work for?
Peter Fairchild works for Ymca Retirement Fund
What is Peter Fairchild's role at the current company?
Peter Fairchild's current role is Director Of Customer Service at YMCA Retirement Fund.
What is Peter Fairchild's email address?
Peter Fairchild's email address is pe****@****msn.com
What schools did Peter Fairchild attend?
Peter Fairchild attended Southern Methodist University, Pomfret School.
What skills is Peter Fairchild known for?
Peter Fairchild has skills like Crm, Management, Leadership, Strategic Planning, Call Centers, Mutual Funds, Customer Service, Securities, Financial Services, Series 7, Wealth Management, Vendor Management.
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