Continuous Improvement Coordinator
Current• Provide strategic advice • Provide benchmarking methodologies and comparative data for analysis • Lead, drive and facilitate Business Excellence continuous improvement project • Provide the leadership to continuously improve the customer service standards, policy and practices. • Develop and enhance officers’ customer service and development skills • Assist in the effective implementation and delivery of corporate and financial planning programs (e.g. budgets, business plans, Council Plans)• Develop and maintain effective working relationships with external stakeholders (general community, developers and consultants, government agencies and residents and other special interest groups) • To provide written and verbal advice to internal and external stakeholders in respect to legislative and planning scheme process requirements and Council Policy and Strategy.