Peter Ferguson Email & Phone Number

Nashua, New Hampshire, United States

Oversee business unit and operations with $30M+ annual revenue and team of 135. Personally manage business relationship and customer lifecycle for the location’s Top 50 customers. Oversee Plant, Sales, Service, G&A, and Branch operations.

Nashua, Nh

Mentor direct reports and guide customer experience across all 3,400+ weekly business customers. Serve as ultimate escalation point for customers to provide the best customer experience and advocate for their needs internally. Personally manage business relationship and customer lifecycle for the location’s Top 100 customers. Oversee service team of 35 team members with dotted line responsibility over four Customer Service Representatives and Office Administration. Responsible for customer… Show more Mentor direct reports and guide customer experience across all 3,400+ weekly business customers. Serve as ultimate escalation point for customers to provide the best customer experience and advocate for their needs internally. Personally manage business relationship and customer lifecycle for the location’s Top 100 customers. Oversee service team of 35 team members with dotted line responsibility over four Customer Service Representatives and Office Administration. Responsible for customer relationship management, new business development, contract negotiations, department P&L, and Customer success within existing business. Oversee internal hiring, training, development, and succession planning for department. Leadership of department with annual revenues of 20M+ and 34 reports. Show less

Lebanon, Nh

 Oversaw customer experience and retention, new business development, accounts receivable, merchandise cost control, personnel development, route optimization, and project management. Lead team of 6 Route Representatives representing over 1,000 weekly customers and 5M+ in annual revenue. Guided location through transition from ISO 9001:2008 to ISO 9001:2015 Standard. Certified internal audit trainer in ISO 9001:2015 Standard.  Trained location in Service Fundamentals, Account… Show more  Oversaw customer experience and retention, new business development, accounts receivable, merchandise cost control, personnel development, route optimization, and project management. Lead team of 6 Route Representatives representing over 1,000 weekly customers and 5M+ in annual revenue. Guided location through transition from ISO 9001:2008 to ISO 9001:2015 Standard. Certified internal audit trainer in ISO 9001:2015 Standard.  Trained location in Service Fundamentals, Account Management Education, and ISO Internal Auditor training. Maintained under 6% annual Lost Accounts and over 5% annual revenue growth. Show less

Winooski, Vt

 Two-year training program for future branch and general managers.  Concentrated on service procedures, sales process, leadership, project management, budgeting, customer relationship management, production processes, and supply chain unique to managed uniform and facility service programs.

Manage day to day Front of House operations for a staff of 60Annual sales growth of 8.3% first year as a manager and 2.5% second yearResponsible for all staffing, scheduling, and hiring for one of the highest grossing bars in the stateOn call 24/7 for emergenciesHandled cash depositsWorked on team to create new website and increase Facebook fans by 180% since November 2011Recommended strict inventory controls with complete inventory and cost of goods sold every three… Show more Manage day to day Front of House operations for a staff of 60Annual sales growth of 8.3% first year as a manager and 2.5% second yearResponsible for all staffing, scheduling, and hiring for one of the highest grossing bars in the stateOn call 24/7 for emergenciesHandled cash depositsWorked on team to create new website and increase Facebook fans by 180% since November 2011Recommended strict inventory controls with complete inventory and cost of goods sold every three monthsSolicited and organized 15-20 private functions annuallyIncreased quality of staff by raising employee qualifications, diversity, and creation of new guidelines, policies, and higher standardsFacilitated training and development of new staff to better serve patrons and maximize revenueEliminated redundancy in staff and recommended a just in time policy saving over 2 FTE’s per week in payroll Versed in conflict resolution between employees and patronsEnsure legal compliance with various branches of law enforcement and local, state, and Federal authoritiesDrafted agreement with the United States Attorney’s Office regarding Title III of the Americans with Disabilities Act43 items were found to be not in compliance with ADA standardsGuided an architect to make modifications to seven areas of the bar Reached agreement to make all readily achievable modifications by April, 2013, while minimizing cost to Red Square Show less

Completed four training seminars with VT Department of Liquor control regarding alcohol service rules and regulationsCompleted three seven hour HOST Security Training Programs with the Cabaret Association of Burlington

Master Of Business Administration - Mba, Finance, General

MBA graduate with concentrations in Finance and Growth & Innovation.

Bachelors Of Science, Finance

General Studies