Peter Ferry Email & Phone Number

Coomera, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

As a member of the IT Service Management team, I delivered value across multiple roles including uplifting knowledge, establishing problem management practice and then transitioning to IT Service Catalogue management. I refreshed the departments IT Service Catalogue through extensive consultation with stakeholders, understanding impacts to business processes, training and implementation. The role currently supports establishing the configuration management practice which builds on the Service Catalogue and involved my own personal knowledge of the Common Service Data Model (CSDM 3.0) process.

Brisbane, Queensland, Australia

Australia

Maintain and managed privileged access and internal certification training for the department's technical staff. Analyzed training needs for specific school based IT staff across QLD to develop online learning (eLearning) in the departments learning management system. Consulted with technical subject matter experts to validate the quality of training material.

Pacific Pines State High School

Brisbane, Australia

Redlynch State College

Currently managing Redlynch State College Computer Network.

Cairns, Australia

Relieving for 2 months as a Regional Systems Technician catering for schools from Cardwell to Thursday Island.

Cairns, Australia

Recently finished my contract with the Department of Education due to the successful completion of our project. Looking for new opportunities to widen my experience in the field of Network and/or system administration.

• Assisted in the deployment and maintenance of the departmental Managed Operating Environment (MOE) for the teaching and learning network on NSSCF computers.• Prepared and deployed software packages using various methods including APP-V, Ghost, SCCM, Active Directory• Assisted with network administration and management, hardware support, end user training, physical security, IT security and technical advice.• Gained significant exposure to all facets of customer-facing IT support, providing a broad suite of IT and helpdesk services such as fault-finding, system upgrades and hardware builds.• Monitor and troubleshoot wired and wireless networks• Assisting in the preparation of infrastructure audits and reports for the Regional NSSCF Coordinator• Maintain relevant documentation and procedures on all tasks• Ensure network installations comply with company standards

Canberra, Australia

ICT SupervisorTook up an ICT Supervisory role with a key Defence Communication Station based in Canberra. Highlights• Reported to the Duty Communications Manager. • Entrusted with day to day maintenance of IT infrastructure for a busy communication centre.• Assisted with network administration and management, hardware support, end user training, physical security, IT security and technical advice.• Planned, configured, installed and maintained networks, exchange servers and intranets. • Gained significant exposure to all facets of customer-facing IT support, providing a broad suite of IT and helpdesk services such as fault-finding, system upgrades and hardware builds.• Stepped into the role of higher duties during leaves of absence.• Implemented security programs to ensure continuity of critical business systems.• Installed and supported a range of operating systems, managed backups, archiving systems and active directory components.• Gained exposure to user applications such as Office 2007, MSSQL and Mercury message handling.• Established a reputation for quickly repairing faults, allowing critical systems to remain operational 24/7. • Conducted daily systems operability tests and managed radiation hazards.• Established a reputation for professionalism and operating calmly in a fast paced environment. • Commended for my organisational, customer service and planning skills.• Developed strong communication and interpersonal skills through dealing with people at all levels, equipping me with skills that would allow me to deliver results for any employer.

Darwin, Australia

IT SpecialistThe second HMAS Fremantle was the lead ship of the Fremantle class patrol boats, entering service in the Royal Australian Navy in 1980 and decommissioning in 2006. Highlights• Reported to the Ship’s Captain. • Responsible for day-to-day management of IT systems including IT security, LAN management, systems administration, desktop support and helpdesk services.• Worked with mid-range hardware and software in an oceangoing environment where little external support was available.• Administered LAN, including user creation and management, security policies, access controls, physical security, content filtering, backups, staff training, recovery procedures and firewalls.• Implemented IT security systems, including information systems security procedures and policies. • Implemented backups, firewalls, anti-virus software and content filtering. • Provided advice on the physical security of all IT and cryptographic assets, dual hatting as an Assistant Cryptographic Custodian.• Worked with sensitive information requiring tact and diplomacy on a daily basis.• Conducted daily systems operability tests and managed radiation hazards.• Worked in close-knit teams under arduous conditions with limited resources.• Willingly and consistently took on responsibilities outside the scope of my training and job description.• Achieved a high level of proficiency in operating portable and fixed communications equipment used by Navy.

Bachelor Of Information Technology, System Administration, Distinction

Completed part time while working fulltime (and starting a family)

Diploma Of Information Technology, Computer Systems Networking And Telecommunications

Diploma of Information Technology (Networking)

Education record