Peter Few Email & Phone Number

Invited to take up a new strategic sales role providing and developing a consultative sales function and strategy for college wide employer engagement.• Designed and implemented a new set of sales and post sales processes, including the cross college introduction of a CRM system, increasing employers engaged by 130% and saving 3 days per transaction • Following SWOT, PESTLE and LMI analysis produced a cross college strategy paper and operational model that, following implementation, increased employment based learners from 186 in 2007/08 to 1,596 in 2008/09• Led a college wide transformational change program following the introduction of the employer strategy and operating model that will lead to the college achieving the Training Quality Standard in 2010

Contract Position - Invited to set up a new sales infrastructure for direct lending in Australia prior to the launch of a new Macquarie Bank funded facility in the UK.• Designed, documented and implemented new sales, support and quality processes to turn around an underperforming direct sales team increasing approved loans by 35% with 95% of team achieving targets within 3 months• Introduced a structured training, coaching and performance management process to improve team performance and overall service delivery • Introduced an improved and streamlined sales/credit process reducing re-work by 20%

Invited to project manage the implementation of Lending Industry XML Initiative, an on-line, automated loan processing system, leading the process design and integration with the bank’s CRM and credit systems in line with corporate strategy.• Turned around the performance of three underperforming partners, with over 300 mortgage brokers, specialising in high net worth mortgages by targeting relationships, increasing business by 48% over targets• Achieved a “Top 5%“ global appraisal rating in first year• Led change program throughout organisation and to broker partners including front line training and development of a new on-line only mortgage product designed to promote the new loan processing system• Reduced time taken to provide initial credit decision back to broker from 48 hours to 2 minutes resulting in system take up by brokers being 20% higher than initial target• The new promotional on-line product exceeded targets by 10% and was rolled out to the whole branch network due to the success with brokers• Developed an on-line product manual to provide standardised and concise information on Bank’s mortgage and financial products which was rolled out to both branches and brokers

Invited to return and revitalise direct own-brand mortgage sales following the success of the move into the broking market. • Designed and launched 3 new competitive mortgage products successfully to 600 mortgage brokers, exceeding sales targets within 12 months and increasing market share by 10%• Managed relationship with outsourced Contact Centre maintaining consistently high level of service delivery to customers• Developed and implemented a commercial lending model with 5 new partners allowing the company to expand into previously unexplored market increasing business volumes and reducing dependency on the residential mortgage market• Provided professional support and management 24/7 to 600 self employed brokers and 28 regional and state sales managers increasing business by AU$ 500m per month• Devised and implemented operational interface and processes, managed organisational change and implemented a commission payment and sales /CRM system along side essential training of staff• Liaised and negotiated with initial 15 banks joining the mortgage broking panel as well as both internal and external stakeholders at senior management level• Provided consultancy support to 15 panel banks on strategic product development, sales/marketing initiatives and operating models• Managed the outsourcing of the Contact Centre and IT support functions to 3rd party providers on time and to budget without issues• Delivered a new CRM and telephony system to the business simultaneously with a site relocation on time and to budget with 90% staff competency on first day• Enabled support of new functionality of mortgage products through installation of a new loan management system and successful transition of the bank’s database• Improved relationships between sales staff, contact centre staff and operational staff by developing a monthly news letter, improving communications across the company