Currently employed as Branch Manager with Complete Air Supply., Burleigh Heads. Lead and support a team of 15+ Employees in supplying Air Conditioning and Ducting Supplies through strong customer Service Roles include - Safety- Quoting & Estimating, - Ordering / Stock Replenishment - Performance Management / Training- Stock Management- Plan Designs

I was previously employed for Masters Home Improvement as a High Performing Merchandise Manager at Bundall. My role consists of many attributes within the Masters Store to maximise Exceptional Results whilst leading 20 + team membersMy Responsibilities are the followingTeam Coaching & MentoringStock Control through managing IRP, Negative and Shrinkage Reports and investigations into stock issues.Merchandising and Promotional Tie Ups to maximise High Sales to achieve budgetsRostering & Wage ControlWorking with team to follow company Policies & ProceduresManaging price integrity through reporting and investigation.Assist in providing a safe workplace through team talks, training and safety walks.Manage change throughout the business

My Role was to co ordinate and control the Trade / Hardware Department at Upper Coomera. In that role I was there to help coach and train fellow Associates to ensure maximum results and set a high standard within the department by leading from the front.ResponsibilitiesCoach and Train fellow Associates in day to day tasks.Wage / Cost controlsShrinkage ControlPerformance Management.Leading from the front with Safety Policies and Procedures.

Senior Store Manager (Beer Wine & Spirits)The primary purpose of a Senior Store Manages role is to manage the operational, financial and employee performance with in four designated liquor stores within the Palm Beach Hotel Group, whilst ensuring the delivery of customer service to both internal and external customers.Key responsibilitiesTo manage budgets, shrinkage reports, sales & wage reports are traded to maximise profits.Continually supply Coaching & Training to fellow Store Managers and team members with in the Palm Beach Hotel group.To establish store weekly sales plan and to check ordering, merchandising and store standards to ensure sales are maximised.Conduct ongoing store audits to review and improve store layout and provide a well presented store.To uphold companies policies & proceduresTo achieve high standards of customer service by addressing customer complaints, issues and request by resolving them promptly.To follow all OH&S standards and requirements as laid out in State and Liquor Operations Manual.Develop effective two-way communication between support areas, management and team.Product Knowledge training with all team members and to understand the products that they are selling. Completion of Relief Area Manager Role within BWS. Duties included were being point of call for 26 Stores within the area group, Helping with Customer service, performance issues and Coaching & Training.