Peter Folan Email & Phone Number

Dublin, County Dublin, Ireland

Provides exceptional customer service to Mortgage banking customersSupports customers with interest rate queries and issues redemption figures Issues adhoc statements to customersAmends direct debit information on request

Dublin City, County Dublin, Ireland

• Progresses cases via in depth customer engagement from loan offer to funding (End to End) via proactive diary management • Reviews documentation and marks off checklist items efficiently once validated• Produces Management Information on Loan Offer / Funded cases for Dublin branches• Evaluates expected closing dates to proactively manage the pipeline of loan offered cases• Assesses and verifies income and expenditure in line with credit policy• Orders and verifies property valuation reports and flags any issues that may prevent funding

Dublin, Ireland

• Operating to quick turnaround times in a fast paced environment • Adhering to SME regulations and ensuring that letters are issued within appropriate timeframes• Working with customers to find appropriate resolution • Curing Non Performing Exposures via strong case management, getting arrears payments in and restructuring loan facilities • Analysing Financial data and driving settlements

County Dublin, Ireland

• Driving settlements via thorough engagement with debtors and negotiating optimum returns for the bank• Producing departmental Management Information (data performance), by challenging financials that appear askew with previous trends and ensuring accurate data is reported to senior management• Instructing solicitors on strategy to recover debt for the bank via judgment order and registering same on identified debtor assets• Review of the settlement derogation given to the bank solicitors for less significant debts and evaluating the merit in the continuation of derogation in line with Central Bank requirements on same • Meeting with debtors to discuss potential proposals on receipt of full financial disclosure • Employee Engagement Survey I was a founding member of the iConnect committee whereby the group formulated a yearly action plan with the objective of improving our peoples well being in work. This was achieved by agreed initiatives that would pull us together i.e. fund raising, having more one to ones with line managers, a suggestion box that enabled people to air their feelings anonymously in the knowledge that management would digest and respond to all requests within 5 days of receipt.

Aib, Bankcentre

Personal Insolvency Unit - Case ManagerLiaise with Personal Insolvency Practitioners (PIPs) with a view to finding sustainable repayment arrangements on the family home and returning debtor's to solvency by end of their arrangements, while optimising return for the Bank using commercial acumen.• Evaluate insolvency proposals and identify long term sustainable solutions• Liaise with Credit Committee on cases which fall outside of Bank forbearance policy• Distribute workload among the team according to individual experience level• Prepare and deliver reports for both internal senior management groups including MART (Mortgage Arrears Resolution Targets) to Central Bank re Personal Insolvency• Leverage organisational skills to deliver results while working to tight deadlines • Fulfillment of live Insolvency arrangements

Bankcentre, Ballsbridge, Dublin 4

Relationship-Building with Official Assignee (OA)/Official Receiver (OR) – Interacting with the OA’s team to deepen our working relationship through clear communication. • Limit Bank exposure by acting in a prompt and efficient manner on Bankruptcy cases in order to reduce further potential losses to the bank. • Respond to queries on Bankruptcy from internal and external sources• Advise OA/OR of accounts held and lodging timely claims in Bankruptcy estates• Maximise performance and output in a small team through time management to address the steady rise in bankruptcy case work. (600% increase in cases in 2014)• Connect the Bankrupt’s secured properties to the Asset Management team for sale• Advise Relationship Managers on the outcomes of the bankruptcy process and develop their understanding of the Businesses approach to managing cases.

Bankcentre, Ballsbridge

• Analyse short-term forbearance options for customers in financial difficulty• Assign cases into appropriate portfolios and verify documentation• Organise asset valuations on cases where no affordability can be demonstrated• Identify and achieve efficiencies within the assessment process

Bankcentre, Ballsbridge, Dublin 4

• Manage non-performing portfolios by analysing payment proposals and seeking resolutions; process debit card payments accurately and efficiently.• Monitor and control my debt portfolio using my Individual Discretionary Limit (IDL) to achieve optimum recoveries and output by developing, implementing and evaluating strategies to ensure the best possible recovery for the Bank. • Achieve regular customer engagement with an emphasis on delivering quality customer experiences. • Assisting with the training of new team members and proactively sharing knowledge to enhance the overall skill-set of the department. • System testing and providing training to external Debt Collection Agencies for their CACS system. • Demonstrate the key principles of professional customer engagement in line with Consumer Protection Code • Order professional valuations and where appropriate, recovering assets to protect the Bank’s interests. • Make appropriate credit decisions within my IDL (payment plans/asset recovery and write off) so as to efficiently manage my portfolio.

Monkstown, Co Dublin

• Engage with customers and understand their needs. • Deliver efficient and friendly service within a dynamic customer facing environment. • Promote a shop that was participating in a highly competitive and localised market.• Liaise with head office to devise special offers to attract new business. • Report our financial performance to senior management on a weekly basis and potential exposure to significant liabilities in line with operational procedure. • Transport cash lodgements to the Bank in compliance with security requirements.

Personal Insolvency Practitioner, Personal Insolvency

Professional Diploma, Qualified Financial Advisor

Ba Business & Arts Management, Business