Peter Fortner Email and Phone Number

RISK ASSESSMENT: Utilize and manage security compliance services and applications (currently: SCAP, eMass, and DISA Security Technical Implementation Guide (STIG)) to assure that the security architecture, design, and implementation is in accordance with DoD Regulations.PROBLEM SOLVING: Troubleshoot LAN and WAN connectivity problems. Perform occasional spot checks to locate and test fiber optic connections using a Schematic diagram. Monitor network to ensure network availability to all system users and perform necessary maintenance to hardware. Recommendation for enhancement of network when changes are required.ATTENTION TO DETAIL: Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Identify and troubleshoot network issues including routers and switches using Solar Winds, the print queue using Active Directory, and identify and troubleshoot HBSS via ePO for assets that are non-compliant from a variety of reports. Monthly various audit checks to ensure the integrity and security of all assigned systems and servers.DESKTOP SUPPORT: Manage and service approximately 500 clients dispersed among a 500-acre military campus while receiving over 10 service requests daily involving the installation of office printers, configuring network scanning functionality, security group policy, software update push via SCCM, providing hardware and software support and configure user workstations. PROFESSIONAL RELATIONSHIPS: Gather, analyze, and present weekly and monthly status reports to senior government officials. Work collaboratively outside field vendors to provide solutions addressing printer, copier configurations, defective parts, software updates, and Hardware Life Cycle for technical support.CUSTOMER SERVICE: Serve as central point of contact for all outside vendors. Deliver prompt and professional solutions for end user inquiries via phone and email.

• CSWF SECURITY ANALYST FOR THE SPAWAR RDT&E ENVIRONMENT • PROVIDE SUPPORT IN DEVELOPING AN APPROPRIATE HOST BASED SECURITY SYSTEM (HBSS) ARCHITECTURE AND ENGINEERING DESIGN • PERFORMED VULNERABILITY SCANS AS WELL AS TROUBLESHOOT AND FIX SCAN ISSUES. REVIEW SCAN RESULTS AND PROVIDED RECOMMENDATIONS TO SYSTEM ADMINISTRATORS AND IA TEAM.• ASSIST IN COMPLIANCE OF DISA STIGS, MS SQL DATABASE QUERIES, MCAFEE EPOLICY ORCHESTRATOR SERVER TESTING.• ASSISTANT TO THE HBSS MANAGER. DEPLOYING AGENTS, UPDATING IN ACCORDANCE TO STIGS. AUDITING SUSPICIOUS ACTIVITIES AND SOFTWARE UTILIZED ON THE RDT&E NETWORK.• DEPLOY AND MAINTAIN ROGUE SYSTEM DETECTION DEVICES, ACTIVE EVALUATING THE PERFORMANCE• COLLECT, COMPILE, ORGANIZE AND INTERPRET TECHNICAL DATA.• CompTIA Security+• DOD Secret clearance

• OPERATING SYSTEMS: Responsible in assisting the maintenance and connectivity for all network and computer systems at the facility, which includes a mix of Windows 7 workstations, Windows 2003 Servers and Windows 2008 Servers. • NETWORK SERVICES: CPC helpdesk support maintains 7 W2K8 blade servers, 8 W2K8 virtual servers, and two Unix servers. Windows 2008 systems include an SMS Server, IIS Server, Database servers, File and Print servers, a DHCP server, anti-virus systems, an Exchange server, VMware, and two domain controllers. • SYSTEMS ADMINISTRATION: All systems are managed using Active Directory. Maintenance also encompasses monitoring numerous Cisco switches and routers and encryption devices, which allow connectivity to Department of State WAN and Internet (Open Net Plus). • ENTERPRISE ARCHITECTURE: CPC has had a recent upgrade with our domain controllers with updated Dell servers. Additional upgrades have been in our workstation to Windows 7 Pro. • SYSTEMS ANALYSIS: CPC helpdesk install, configure, troubleshoot, and maintain hardware and software to ensure the availability and functionality of systems. Supporting to resolves problems relating to hardware equipment as a Tier I/II/III support. • APPLICATIONS SOFTWARE: Assists in computer software to provide technical support to customers who need advice, assistance, and training in applying hardware and software systems for CPC employees. Monitors levels of computer equipment supplies and spares. • INFORMATION SECURITY: Also responsible for insuring the latest security patches and virus definitions are properly deployed to all workstations and servers.• Responsible for creating and modifying users accounts for agency using Active Directory tools as Tier II/III support. • CUSTOMER SUPPORT: CPC helpdesk support staff provides for all government and contract staff.

• Troubleshoot and repaired PCs, including repair load of operating system, hardware replacement of mainboard, power supply, video card, memory, CDROM/DVD, and other custom hardware.• Performed virus removal, data retrieval, spyware removal, data transfer, email extraction/ transfer, created network patch cables, and provided customer consultation.• Contributed to the building of new systems and assisted in other departments, as needed.

• Promoted to management responsibility for all aspects of retail store, including sales, purchase orders, customer service, RMA department, service department, and computer setup and repair.• Perform troubleshooting and repair, loading of operating systems, and hardware replacement of mainboard, power supply, video card, memory, CDROM/DVD, and other costume hardware.• Remove viruses, retrieve data, remove spyware, transfer data, extract/import email from new and crashed systems, make network patch cables, and advise customers on strategies for better management of their system.• Repair laptops, including replacing screen, power inverter, keyboard, hard drive, memory, CDROM/DVD/DVDRW, DC JACK, CPU fan, and onboard video replacement.• Good employee screening skills. Quick evaluation of technician’s competencies. Firm appreciation of profit/loss goals, understanding of inventory control. • Customers are treated fairly, comfortably, and an understanding of service repairs.

•Troubleshoot and repaired PCs, including repair load of operating system, hardware replacement of mainboard, power supply, video card, memory, CDROM/DVD, and other custom hardware.•Performed virus removal, data retrieval, spyware removal, data transfer, email extraction/ transfer, created network patch cables, and provided customer consultation.•Contributed to the building of new systems and assisted in other departments, as needed.•Key player in ensuring achievement of monthly labor quota for the service department.•Customers are treated fairly, comfortably, and have an understanding of service repairs.

Project Team Leader (1998 – 1999)•Ensured quality control of operating systems, system repair and upgrades, and assembly.Quality Control – Operating Systems (1996 – 1997)•Ensured quality, neatness, proper diagnostic load, installation of correct parts as per original purchase order, and that correct installation and operation of every network solution.•Managed a wide variety of hardware all in one motherboard.System Repair and Upgrades (1996 – 1997)•Repaired and upgraded laptops micron, HP, Compaq, Packard Bell, Intel, Gateway systems, etc.Assembly Technician (1995 – 1996)•Built PC-clones from bare case. Responsible for neatness, quality and proper system operation.