Peter Franklin Email and Phone Number
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With over 5 years of experience in the tech industry, my core competencies lie in customer relationship management and technical problem-solving at Source Defense. My mission is to facilitate seamless integration of cyber defense solutions, ensuring that our clients receive the highest level of service and support. Our team values proactive engagement and I am committed to fostering a culture of innovation and customer-centric development, offering diverse insights and strategies to enhance our product offerings.In my current role as a Technical Account Manager, I've been instrumental in maintaining approximately $1M in Annual Recurring Revenue and adding significant value to contracts. My responsibilities include managing enterprise client relationships and spearheading deployment projects across North America. My skill set in JavaScript, HTML, and Software Troubleshooting, combined with a dedication to customer education, empowers our clients to leverage our solutions for maximum impact.
Source Defense
View- Website:
- sourcedefense.com
- Employees:
- 42
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Technical Account ManagerSource Defense Jul 2024 - PresentAs a Technical Account Manager, I was vital in the customer journey, from onboarding new customers to maintaining and building existing relationships. I worked with pre-sales to set up demos, Support teams to handle issues, and Product teams to provide crucial customer feedback to the development effort. Below are some of my accomplishments in while in this role: • Maintained ~1M$ in ARR. • 100k in value add to contract. • Managed a minimum of 20 enterprise clients simultaneously. • Jump-started multiple stalled deployment projects with creative problem solving. • Lead customer training efforts in North America.
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Professional Services EngineerSource Defense Sep 2022 - Jul 2024As a Professional Services Engineer, I was responsible for the creation of Proof of Concepts, onboarding, and ongoing support of new and existing clients. I was required to understand JavaScript, HTML, and DevTools, and explain findings clearly. Below are some of my accomplishments in this role: • Lead customer training and maintained training material. • Managed all US based Deployments, ensuring timely delivery of the product and customer satisfaction.• Assisted with process improvements, consulting and documentation. • Integral to customer success and retention.
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Desktop Systems Support EngineerApex Capital Corp Mar 2019 - Apr 2022Fort Worth, Texas
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Technical Support Representative 1Adt Sep 2018 - Mar 2019Irving, Texas -
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BaristaAvoca Coffee Roasters Jun 2016 - Mar 2017Dallas/Fort Worth Area
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ServerLili'S Bistro Jan 2016 - Jun 2016Dallas/Fort Worth Area
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Shift ManagerStarbucks Aug 2015 - Jan 2016Houston, Texas Area -
BaristaStarbucks Aug 2014 - Jan 2016Houston, Texas Area
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Sales And Marketing InternGorigger Llc May 2013 - Oct 2015Houston, Texas Area
Peter Franklin Skills
Peter Franklin Education Details
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Computer And Information Sciences And Support Services -
3.75
Frequently Asked Questions about Peter Franklin
What company does Peter Franklin work for?
Peter Franklin works for Source Defense
What is Peter Franklin's role at the current company?
Peter Franklin's current role is Technical Account Manager @ Source Defense.
What is Peter Franklin's email address?
Peter Franklin's email address is pe****@****orp.com
What schools did Peter Franklin attend?
Peter Franklin attended Western Governors University, Weatherford College, Lone Star College-Tomball.
What are some of Peter Franklin's interests?
Peter Franklin has interest in Arts, Photography, Science And Technology, Music, Arts And Culture.
What skills is Peter Franklin known for?
Peter Franklin has skills like Photography, Music Production, Social Networking, Time Management, Music, Editing, Guitar, Bass Guitar, Drums, Technical Writing, Sound, Facebook.
Who are Peter Franklin's colleagues?
Peter Franklin's colleagues are Ben Gefen, Ateret Davidovich, Andrew Franklin, Alexa Karacostas, Kings Boachie-Mensah, Sagi Shvartz שגיא שוורץ, Oren Chen.
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Peter Franklin
Educational Thought Leader L Mindfulness Instructor (Cmi) L Certified Professional Coach (Cpc) L Energy Leadership Index Master Practitioner (Eli-Mp) L Motivational Speaker L College Essay Coach L Ap English TeacherMarblehead, Ma1comcast.net -
Peter Franklin
Austin, Tx9optiwatt.be, weatherford.com, commercesync.com, infuse.us, onwardmobility.com, gmail.com, pryze.com, myroundup.com, infuse.us5 +151350XXXXX
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