Peter Franklin

Peter Franklin Email and Phone Number

Technical Account Manager @ Source Defense @ Source Defense
beersheba, hadarom, israel
Peter Franklin's Location
United States, United States
Peter Franklin's Contact Details

Peter Franklin personal email

n/a
About Peter Franklin

With over 5 years of experience in the tech industry, my core competencies lie in customer relationship management and technical problem-solving at Source Defense. My mission is to facilitate seamless integration of cyber defense solutions, ensuring that our clients receive the highest level of service and support. Our team values proactive engagement and I am committed to fostering a culture of innovation and customer-centric development, offering diverse insights and strategies to enhance our product offerings.In my current role as a Technical Account Manager, I've been instrumental in maintaining approximately $1M in Annual Recurring Revenue and adding significant value to contracts. My responsibilities include managing enterprise client relationships and spearheading deployment projects across North America. My skill set in JavaScript, HTML, and Software Troubleshooting, combined with a dedication to customer education, empowers our clients to leverage our solutions for maximum impact.

Peter Franklin's Current Company Details
Source Defense

Source Defense

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Technical Account Manager @ Source Defense
beersheba, hadarom, israel
Employees:
42
Peter Franklin Work Experience Details
  • Source Defense
    Technical Account Manager
    Source Defense Jul 2024 - Present
    As a Technical Account Manager, I was vital in the customer journey, from onboarding new customers to maintaining and building existing relationships. I worked with pre-sales to set up demos, Support teams to handle issues, and Product teams to provide crucial customer feedback to the development effort. Below are some of my accomplishments in while in this role: • Maintained ~1M$ in ARR. • 100k in value add to contract. • Managed a minimum of 20 enterprise clients simultaneously. • Jump-started multiple stalled deployment projects with creative problem solving. • Lead customer training efforts in North America.
  • Source Defense
    Professional Services Engineer
    Source Defense Sep 2022 - Jul 2024
    As a Professional Services Engineer, I was responsible for the creation of Proof of Concepts, onboarding, and ongoing support of new and existing clients. I was required to understand JavaScript, HTML, and DevTools, and explain findings clearly. Below are some of my accomplishments in this role: • Lead customer training and maintained training material. • Managed all US based Deployments, ensuring timely delivery of the product and customer satisfaction.• Assisted with process improvements, consulting and documentation. • Integral to customer success and retention.
  • Apex Capital Corp
    Quality Assurance Analyst
    Apex Capital Corp Apr 2022 - Sep 2022
    Fort Worth, Texas, United States
  • Apex Capital Corp
    Desktop Systems Support Engineer
    Apex Capital Corp Mar 2019 - Apr 2022
    Fort Worth, Texas
  • Adt
    Technical Support Representative 1
    Adt Sep 2018 - Mar 2019
    Irving, Texas
  • Avoca Coffee Roasters
    Shift Supervisor
    Avoca Coffee Roasters Mar 2017 - Sep 2018
    Fort Worth, Texas
  • Avoca Coffee Roasters
    Barista
    Avoca Coffee Roasters Jun 2016 - Mar 2017
    Dallas/Fort Worth Area
  • Lili'S Bistro
    Server
    Lili'S Bistro Jan 2016 - Jun 2016
    Dallas/Fort Worth Area
  • Starbucks
    Shift Manager
    Starbucks Aug 2015 - Jan 2016
    Houston, Texas Area
  • Starbucks
    Barista
    Starbucks Aug 2014 - Jan 2016
    Houston, Texas Area
  • Gorigger Llc
    Sales And Marketing Intern
    Gorigger Llc May 2013 - Oct 2015
    Houston, Texas Area

Peter Franklin Skills

Photography Music Production Social Networking Time Management Music Editing Guitar Bass Guitar Drums Technical Writing Sound Facebook Microsoft Office Powerpoint Microsoft Excel Inventory Management Problem Solving Conflict Resolution Retail Social Media

Peter Franklin Education Details

Frequently Asked Questions about Peter Franklin

What company does Peter Franklin work for?

Peter Franklin works for Source Defense

What is Peter Franklin's role at the current company?

Peter Franklin's current role is Technical Account Manager @ Source Defense.

What is Peter Franklin's email address?

Peter Franklin's email address is pe****@****orp.com

What schools did Peter Franklin attend?

Peter Franklin attended Western Governors University, Weatherford College, Lone Star College-Tomball.

What are some of Peter Franklin's interests?

Peter Franklin has interest in Arts, Photography, Science And Technology, Music, Arts And Culture.

What skills is Peter Franklin known for?

Peter Franklin has skills like Photography, Music Production, Social Networking, Time Management, Music, Editing, Guitar, Bass Guitar, Drums, Technical Writing, Sound, Facebook.

Who are Peter Franklin's colleagues?

Peter Franklin's colleagues are Ben Gefen, Ateret Davidovich, Andrew Franklin, Alexa Karacostas, Kings Boachie-Mensah, Sagi Shvartz שגיא שוורץ, Oren Chen.

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