Specialist, Cdz Business And System Support
CurrentDesignated user acceptance tester for CDZ systemsHelp identify, capture, and document requirements for changes, enhancements, or corrections to systemsSupport the release to production of system builds and new functionalitiesProvide advanced user troubleshooting and decisions to escalate to IT supportIdentify training needs and support systems training and documentation of local CDZ systemsAssist in developing SOP’s and training materials for CDZ systemsDevelop and maintain thorough knowledge of departmental current and anticipated business practices, processes and needsLiaise between CDZ business and I.T. for system projects, programming requests, trouble tickets, etc…Develop and maintain strong working relationships with internal customers and service providersIdentify departmental performance issues; develop, recommend, and implement corrective and preventive measuresAct as project member for customs systems implementation projectsConduct webinar trainings for selected users on specific functionalities Support DGF regional and global initiatives as they pertain to CDZ systemsProfessional level analysis of departmental KPI’s, including root cause, preventive action, and corrective action for complex, less clearly defined issuesIdentify, create, and implement processes for department and internal customersWork independently on moderately complex projects to support CDZ productivity improvementsDevelop and maintain thorough knowledge of government and regulatory requirements as they apply to CDZ systemsProvide support and training to junior level personnel in other departments regarding CDZ systems
