• Developed strategies and goals for establishing the new Account Management Department at SilverMed Pharmacy Services.• Onboarded 45 new clients by leading customer calls before launch dates, introducing key forms like the Onboarding Questionnaire.• Created all essential policies , procedures, forms and presentations to bolster foundational infrastructure.• Designed targeted action plans to address client concerns and collaborated with cross-functional teams for… Show more • Developed strategies and goals for establishing the new Account Management Department at SilverMed Pharmacy Services.• Onboarded 45 new clients by leading customer calls before launch dates, introducing key forms like the Onboarding Questionnaire.• Created all essential policies , procedures, forms and presentations to bolster foundational infrastructure.• Designed targeted action plans to address client concerns and collaborated with cross-functional teams for service enhancements.• Proposed service enhancements tailored to meet client requirements. Show less

* Oversaw a team of 30+ employees in dispensing over 12,000 prescriptions weekly across multiple states.* Implemented initiatives like monthly meals and gas card incentives to enhance team morale and efficiency.• Successfully serviced a a diverse client base inlcuding Skilled Nursing Facilities, Assisted Living Facilities, Individuals with Developmental Disabilities, HOspice, and Recovery Center.* Controlled costs, maintained positive customer relations, ensured… Show more * Oversaw a team of 30+ employees in dispensing over 12,000 prescriptions weekly across multiple states.* Implemented initiatives like monthly meals and gas card incentives to enhance team morale and efficiency.• Successfully serviced a a diverse client base inlcuding Skilled Nursing Facilities, Assisted Living Facilities, Individuals with Developmental Disabilities, HOspice, and Recovery Center.* Controlled costs, maintained positive customer relations, ensured regulatory compliance, and prioritized a supportive work environment. Show less

* Led a Long Term Care spoke pharmacy with over 125 employees, serving 80 customers and dispensing over 20,000 prescriptions per week along Florida's East Coast.* Collaborated across functions within the organization to actively engage in planning, launching, and executing initiatives for new clients.* Spearheaded the implementation of a labor tracking program for all Florida Omnicare pharmacies in 2018.* Conducted inclusive town hall meetings,… Show more * Led a Long Term Care spoke pharmacy with over 125 employees, serving 80 customers and dispensing over 20,000 prescriptions per week along Florida's East Coast.* Collaborated across functions within the organization to actively engage in planning, launching, and executing initiatives for new clients.* Spearheaded the implementation of a labor tracking program for all Florida Omnicare pharmacies in 2018.* Conducted inclusive town hall meetings, introduced recognition programs, and launched the 'Omnicare Observer' newsletter.* Achieved highest Engagement scores among all Florida pharmacies in the CVS Annual Employee Survey.* Attained a Top 10 Performing Omnicare Pharmacy ranking in the national Pharmacy Health Scorecard via cumulative performance metrics including phone metrics, delivery commitments, budget adherence, inventory management and customer satisfaction. Show less

• Led a Long Term Care spoke pharmacy with over 125 employees, managing operations along Florida's East Coast.• Spearheaded the implementation of a labor tracking program for all Florida Omnicare pharmacies in 2018.• Conducted inclusive town hall meetings, introduced recognition programs, and launched the 'Omnicare Observer' newsletter.

• Directed end-to-end services for clients under federal and state healthcare programs, ensuring seamless coordination between internal and external departments.• Served as the primary contact for client communications regarding their 340B program administration, conducting quarterly reviews to enhance service delivery.• Provided prompt and accurate responses to customer needs, addressing plan management, marketing strategies, and performance evaluations.

• Oversaw all departments in a comprehensive mail order facility, ensuring workflow efficiencies and productivity measures were upheld.• Managed financial performance targets and client expectations from order entry to dispensing via RxClaim.• Led a diverse team of over 100 employees, including Certified Pharmacy Technicians, Pharmacists, and Support Staff.

• Managed Dispensing, Inventory Control, Purchasing, and Shipping/Packing departments at Catamaran, overseeing dispensation of 800,000 prescriptions in 2011.• Led a team of 40 individuals, including Certified Pharmacy Technicians and Pharmacists, with a $300 million annual budget responsibility.• Achieved operational excellence by optimizing inventory control processes and ensuring timely dispensing of prescriptions.

• Managed a team of 150+ employees in overseeing Inventory Control, Purchasing, Dispensing, Shipping, Pricing, and vendor/state contract management for 150+ specialty pharmaceutical lines.• Directed procurement, inventory management, and dispensation processes for core drugs, ancillary supplies, and packaging materials with an $8 billion budget.

• Managed prescription drug inventory for 10 mail order pharmacies, handling 88 million annual prescriptions.• Oversaw a $6 billion annual inventory purchase, collaborating with manufacturers and wholesalers to address product availability challenges.• Spearheaded projects to enhance efficiency and cut costs through vendor management and supervision.

• Orchestrated successful revitalization effort for struggling department with high turnover and labor discord.• Managed $50 million prescription drug inventory in mail order pharmacy setting.• Developed comprehensive 4-year recovery strategy, propelling team to 2nd place among peers.• Secured optimal pricing for non-drug materials and supplies.

• Conducted daily audits to gauge pharmacy performance and adherence to Standard Operating Procedures.• Provided support to Inventory Control Managers during understaffed periods.• Managed and reconciled semi-annual inventories across 10 mail order pharmacies, achieving a remarkable 99.50% Gross Accuracy to Sales ratio.