• Driving analytics capabilities for telecommunication client portfolio which included monthly metric reviews, marketing campaign performance analysis and ad hoc analytics request utilizing SAS Enterprise Guild & SQL.• Developing & Designing dashboard with 20+ Acquisition and Life cycle metrics for health & wellness retailer products with end goal to measure portfolio performance adopting Tableau.• Multitasking project initiatives from various departments to drive analytic support and qualitative insights for current and future business initiatives & propositions.

Data AnalyticsThe Business Leadership Program (BLP) is a two-year, three-rotation leadership development program aimed at building domain as well as company and industry expertise. BLP incorporates real world experience with cross-functional, customer and community service experiences that not only develop you as a leader, but as a person.Data Analytics BLPs are taught to understand and interpret data and present relevant insights to clients. Data Analytics BLPs not only learn the technical and business side of the field, but also gain a solid understanding of functions, like Marketing, Risk & Credit, Collections and Operations.

• Delivered market analysis for Synchrony clients with retail location insights and distance metrics for prospecting store expansion opportunities.• Learned about and actively collaborate in the product development lifecycle with the purpose of empowering analytics capabilities to the client's hands.

• Acquired knowledge and understanding of Agile frameworks which provided continuous delivery of product development in a timely matter.• Collaborating with a team of data scientists and engineers working on a transaction recognition fraud model using Python applications and software extensions.

During my first rotation, I got the opportunity to better understand the Payment Solution division of Synchrony. I worked on several project, these include:• Develop a (cluster) segmentation analysis base on CH's attributes that helps drive Payment Solutions business, focused directly on Auto and Furniture industries.• Collaborated with analytics for Oil and Gas industry clients on there performance to further improve reach to consumers and understand product opportunities.• Assisted internal exploration of client interaction that saved over $100,000 for the company.

• Updated relationship database connection with new data inputs for additional data points.• Designed visualization analysis of real estate market for financial institution mortgages approval process utilizing Power BI.• Research various Data Analytics tools related to Social Media for company implementation. • Participated in the transition of documentation to Database for effective investigation on Puerto Rico importation/ exportation policies.

• Analyzed social media user interface reports, with Google Analytics, to establish evaluation metrics.• Data cleaning and mining for quality assurance.• Developed data Visualizations to gain insight on company's current status in all social media platforms.• Interpreted survey data to acquire understanding on company event's success and impact on participants.• Initiated and conducted text mining analysis from participates of company’s social events for metric evaluation and findings for business insight.

• Worked with Engineers to enhance company products.• Multitask management with various improvement projects• Utilize online platforms to connect with international companies. • Collaborated with peers for internal Software Development.

• Ensured proper store visuals according to season and collections.• Managed inventory control on POS system.

• Monitor employee performance to comply with company standards and ensure productivity and time efficiency.• Supervise a 200+ group of brand associates in the sales and logistics departments to achieve operational hourly goals.• Collaborate with management to execute weekly targeted goals through strategic placement of products and merchandise.• Analyze sales and inventory reports through ratio analysis to determine each department’s weekly sale levels and outline plans to achieve higher growth margins.• Use KPI analysis to strategically position employees to improve average transaction, conversion and traffic levels.

• Carried out product arrangements based on management’s expectations.• Performed visual changes for company’s objective impact items.• Executed marketing changes according to company’s promotions.

Key Holder and Customer Service Representative