Technical Competencies:- Installing and supporting Windows 10, Windows 11, Server 2003-2022 operating systems.- Configuring, managing, and maintaining hardware.- Management of users and groups in a domain and on local machines.- Administration of Microsoft Exchange Management Console and Cisco Call Manager.- Experience managing and deploying Cisco VOIP phone systems- Managing a network with local and group policies.- Planning and designing a network environment.- Installing, configuring, and managing WSUS.- Knowledgeable in security, optimizing server performance, and troubleshooting, disaster recovery, and printer management.• Professional IT Project Experience (virtualized and non-virtualized):- Designed, planned, and implemented a Windows 2003 Enterprise domain structure for a corporation. - Designed, built and implemented a network infrastructure that connected two separate business entities in multiple networks.• Soft Skills Training:- Customer Service; Communication; Influence; Conflict Management; Telephone and E-mail etiquetteSpecialties: • In depth knowledge of TCP/IP; technical skills in hardware, networking, and Windows operating systems.• Certifications: A+ Certified. MCSA• 14+ years experience in challenging customer service environments.• Recognized by current and previous employers for communication and problem solving skills with internal and external customers.