Maintain high end customer service standards. •​ Monitored High limit Blackjack and Baccarat games to ensure the integrity of the game was protected. •​ Trained, supported, educated six to eight team members in the area of customer service on the casino floor.•​ Coordinated customer service training to meet company standards. Maintained a reputation for tactful communication with dealers and peers.

• Monitor Casino Floor and other activity on floor.• Monitored security cameras and notified security staff and security manager of suspicious activity and incidents at the casino floor level.• Review footage of any calls made by casino floor supervisors regarding suspicious activity, specializing in Table Game reviews. • Experience in ITRAK Data tracking system for all daily logs and incident reports which included pictures and video clips.• Recorded… Show more • Monitor Casino Floor and other activity on floor.• Monitored security cameras and notified security staff and security manager of suspicious activity and incidents at the casino floor level.• Review footage of any calls made by casino floor supervisors regarding suspicious activity, specializing in Table Game reviews. • Experience in ITRAK Data tracking system for all daily logs and incident reports which included pictures and video clips.• Recorded surveillance activity, incidents and alerts in daily log Show less

“FINRA arbitrators are a diverse cross-section of dedicated individuals serving the investing public and the securities industry by resolving securities-related disputes. FINRA arbitrators listen to both sides of a securities-related dispute, weigh the facts and render a final and binding decision.”

• Provide exceptional customer service to local clientele. • Developed 300 new players annually.• Oversaw high limit Baccarat with $100,000 credit limits. • Covered Floor Supervisor, Assistant Shift Manager, and Casino Shift Manager positions as needed• Built relationships with 300-400 new players, exposing them to an amenitized resort property.• Managed and evaluated 175 dealers. • Led a team of 8-10… Show more • Provide exceptional customer service to local clientele. • Developed 300 new players annually.• Oversaw high limit Baccarat with $100,000 credit limits. • Covered Floor Supervisor, Assistant Shift Manager, and Casino Shift Manager positions as needed• Built relationships with 300-400 new players, exposing them to an amenitized resort property.• Managed and evaluated 175 dealers. • Led a team of 8-10 dealers on a daily basis by coaching, teaching, and enforcing gaming regulations. Show less

• Instruction in Blackjack, Craps, and Novelty Poker Games• Developing a specialization in Single Zero Roulette instruction

• Provided you and your guests excellent customer service.• Over saw the day-to-day operations of a 700-room hotel, 24 table games with 40 dealers.• Work with the slot staff to monitor 800 slot machines.

• Gave high levels of customer service to team members and guests.• Managed and scheduled staff daily.• Monitored all games for customer volumes.

Maintain high end customer service in a fiercely regulated casino environment while keeping service scores above 90%.• Responsible for setting up hotel reservations for VIP casino players.•​ Trained, coached, developed, and tested perspective blackjack dealers in classroom settings.•​ Trained, supported, educated six to eight team members in the area of customer service on the casino floor.•​ Coordinated customer service training to meet company standards.… Show more Maintain high end customer service in a fiercely regulated casino environment while keeping service scores above 90%.• Responsible for setting up hotel reservations for VIP casino players.•​ Trained, coached, developed, and tested perspective blackjack dealers in classroom settings.•​ Trained, supported, educated six to eight team members in the area of customer service on the casino floor.•​ Coordinated customer service training to meet company standards. Maintained a reputation for tactful communication with students that led to a 90% retention rate as dealers after 12 months. Show less

• Managed a 208 room hotel, VIP call center, front desk staff, housekeeping and supporting security team members.