Peter Gapper Email & Phone Number

Stevenage, England, United Kingdom

Bishops Stortford

• Established a practical process improvement (PPI) committee in the Bishop’s Stortford office to drive and steer resources into the most business impacting projects.
• Facilitated and coached teams through targeted process improvements, including improving processing time for quality control across their role resulting in significant time saving and reduction of one headcount.
• Instrumental in setting up a new operational facility in the UK, ensuring Change Control compliance leading to a successful regulatory body audit and site launch.
• Worked with an international project team to provide operational and logistical solutions to the challenges of BREXIT, ensuring continuity of services to clients.
• Developed new Standard Operation Procedures (SOPs) and training materials to ensure consistency in all work for the new facilities and functions by examining root cause and implementing changes accordingly.
• Implemented daily management tier boards across the UK operation to ensure accurate, meaningful reporting of all business functions to the Senior Leadership Team which lead to increased focus on continuous improvement.

Bishops Stortford

• Established a practical process improvement (PPI) committee in the Bishop’s Stortford office to drive and steer resources into the most business impacting projects.
• Facilitated and coached teams through targeted process improvements, including improving processing time for quality control across their role resulting in significant time saving and reduction of one headcount.
• Instrumental in setting up a new operational facility in the UK, ensuring Change Control compliance leading to a successful regulatory body audit and site launch.
• Worked with an international project team to provide operational and logistical solutions to the challenges of BREXIT, ensuring continuity of services to clients.
• Developed new Standard Operation Procedures (SOPs) and training materials to ensure consistency in all work for the new facilities and functions by examining root cause and implementing changes accordingly.
• Implemented daily management tier boards across the UK operation to ensure accurate, meaningful reporting of all business functions to the Senior Leadership Team which lead to increased focus on continuous improvement.

Bishops Stortford

• Regularly worked with external third party companies, such as couriers, to ensure client needs were met within acceptable time frames.
• Stepped up to cover Project Management queries for clients in relation to new and existing projects.
• Investigated deviations (errors) in operational processes, using root cause analysis tools to identify corrective and preventative measures.
• Created a process for assigning, recording and tracking the workload of staff on a daily and monthly basis.
• Measured the daily workload of technicians, ensuring that shifting priorities were addressed without impacting deadlines.

Bishops Stortford

• Successfully managed and scheduled work for large kitting projects.
• Participated in cross functional teams to ensure delivery of client material in a required time frame.
• Liaised with clients and the Project Management team to develop bespoke services to meet their needs, including the writing of specific processes and documentation.
• Completed an external course for the carriage of diagnostic and infectious substances by air.

Psychology

Education record