-Part of the first Live Chat support team for Account and Policy operations at Coinbase, launched in Fall 2021. -Utilized LivePerson chat support software integrated with SalesForce to respond and document chat queries from customers concerning Coinbase account and policy operations at an average of 4-8 chats per hour, up to 3 at a time.-Average time for first contact after connection was under 1 minute. Utilized Confluence as a knowledge base for reference and Alfred shortcuts to minimize response time and average handle time. -Led Chat Support team in First Call Resolution Rate (FCR) for over 4 months- rate of repeat customer communication was kept to under 20% of total chat volume over that period of time. -Facilitated the training of 3 international teams of incoming Account and Policy Operations support analysts, over 30 individuals, both in coursework and nesting/ shadowing protocols.

-Delivered exceptional customer service on behalf of Robinhood, a leading retail investment app and financial service provider.-Assisted customers with navigating their account, including answering any financial balance or procedural questions a customer might have, organized by case number.-Responsible for using Salesforce to document and review each customer case, reviewing as many as 75 customer cases each day. -Exceeded daily performance goals of 5 emails per hour(EPH), less than 10 minutes per email and an average Quality Assurance score of over 99%.

Inside sales expert in a high-volume outbound sales role making a big impact for local businesses on a high-energy, hard-working, winning team.

Reviewed and synthesized data for the agriculture research team, including Excel spreadsheet coding and data visualization via Tableau.

Responsible for maintaining up to date knowledge on the restaurant, food and beverage options and coordination of excellent customer service experiences between guests, management and the kitchen.

As a supervisor, I managed teams of 6-12 employees working together to service the theme park grounds as well as greet and guide the guests. I was responsible for keeping track of supply usage, auditing employee performance, and reporting to one of two department full time supervisors.