Implementing the development of Parts & Service plans, processes and procedures in order to contribute to sustained customer satisfaction and align activities to the overall objectives of the Regional after sales.- Provide feedback on market and network intelligence.- Analysis of data and after sales kaizen inputs to monitor Dealer financial and reporting activities in relation to Parts & Accessory sales, Service sales & retention customer satisfaction.- Supporting Regional office & Dealer network compliance with all relevant regulations, statutory requirements & TMCA operational requirements, including aspects of the Dealer agreement as well as Toyota for life, Toyota Service Marketing, Warranty Labour Rate & Warranty Systems Reviews.- Audit Dealer network on compliance of Dealer standards.- Conduct and train Dealer network on the Parts & Service strategies & shortfalls.

Deliver Toyota Motor Corporation (TMC) curriculum to Toyota overseas distributor technical staff.- Promote TMC training to gain International distributor participation.- Plan & schedule training according to training needs. - Manage training assets and develop plans to complement training aids.- Ensure training course content is updated to include new technology where appropriate for the overseas market.- Review and consider activities for overseas students staying temporarily in Australia.- Ensure corporate safety and environmental requirement for the Oceania Training Centre are maintained at standard.Implement and conduct Technical Skills Contests for TTSPH Pty Limited Group.

Represent TMCA to all NSW dealers and customers for all Toyota and Lexus product performance and quality concerns.- Conduct regular dealer visitations and monitor dealer service and repair facilities, staff resources and provide counsel and advice on Toyota requirements for all technical service facility, equipment and expertise standards.- Monitor, analyse, prioritise and report field technical concerns.- Assist Toyota region and dealer staff to manage, negotiate and resolve customer disputes.- Adjudicate customer warranty concerns,- Support and encourage the development of customer handling skills in dealer customer facing staff.- Consider dealer and customer request for warranty support and goodwill policy.- Contribute to achieving operating profits by deciding out of warranty policy and goodwill issues for TMCA.- Record and report dealer performance issues to region management.- Liaise with dealers to identify technical skill shortfalls and develop plans to recruit and train staff as necessary.- Maintain and promote good technical communication with dealers by conducting Regional Technical Information meetings.